Technical Support Operations Analyst / BI Developer
Dunhill Professional SearchAtlanta, GA, US5 days ago
Job type
- Full-time
Job descriptionBachelor’s degree in IT, Computer Science, or a related field – OR equivalent experience 4+ years of experience in IT operations, systems administration, or application support At least 3 years of experience in application / infrastructure design, deployment, testing, and / or support background in : Microsoft Power Platform (Power Apps, Power BI, Dataverse) Azure DevOps , Visual Studio , SQL Management Studio , GitHub Agile development methodologies SQL Server , Azure SQL , SSIS , T-SQL , ETL processes Experience with ServiceNow and ITIL-based processes (preferred) Excellent communication skills and ability to coordinate with cross-functional teams Ability to analyze support data, identify recurring issues, and recommend improvements
This position is to support The Department of Justice (DOJ)
Must be a US Citizen based on Federal contract requirements.
- Provide Tier 2 support across multiple IT disciplines including application support, database administration, infrastructure operations, and software engineering
- Plan, deploy, debug, and secure applications built on the Microsoft Power Platform (Power Apps, Power BI, Dataverse, etc.)
- Monitor and administer production environments; troubleshoot issues, resolve incidents, and escalate complex problems to Tier 3 teams as needed
- Partner with Tier 1 National Service Desk (NSD) teams to handle escalated tickets and improve resolution processes
- Contribute to operational stability through system monitoring, SOP updates, and development of Knowledge Base Articles (KBAs)
- Participate in a major onboarding rollout of 8,000–10,000 users across DOJ districts over an 18-month period
- Analyze support trends to improve applications, infrastructure, and processes
- Support 24 / 7 / 365 application availability as part of an on-call rotation
Qualifications :
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Technical Support Analyst • Atlanta, GA, US
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