CICOA is a leading non-profit organization dedicated to enhancing the quality of life for older adults and individuals with disabilities in Central Indiana with services such as home modifications, meals, transportation, caregiver support, care management and community health programs. We're on a mission to empower our community and ensure that everyone has the opportunity to live well at home and maintain their independence.
Located at GoundGame Health
This position is best for an individual who can work independently and within a team. Managed Care Options Counselor
performs activities related to contracted services per contracted intervention protocols to achieve program goals in a
timely and efficient manner. Interventions can include office work, meeting clients in their homes or community setting,
or in hospital/facilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Work independently to meet contract goals and departmental objectives at a high rate of success as stated in
the scope of work.
Demonstrate leadership qualities to improve programming, co-develop goals and objectives, identify ways to
improve service delivery, increase efficiency, and improve team moral.
Respond quickly to referrals according to CICOA and contracted agency guidelines as detailed in the scope of
work.
Work as a member of multiple teams across a variety of settings.
Problem solve in the field by identifying appropriate community resources for client’s and caregivers.
Maintain flexibility in scheduling assessments to meet client and/or caregiver schedules.
Record time and tasks according to agency and funding source guidelines.
Demonstrate agency’s customer service standards.
Attend scheduled in-person or virtual trainings/meetings.
Perform other duties as assigned across the agency
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION
Associates Degree in social work, or related field or High school diploma, or general education degree (GED); and
four years of related experience and/or training in healthcare and/or customer service position utilizing advanced
technology tools including customized software systems.
Managed Care Options Counselor • Indianapolis, IN, US
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