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Inside Sales Account Management
Inside Sales Account ManagementMaryland Staffing • Rosedale, MD, US
No longer accepting applications
Inside Sales Account Management

Inside Sales Account Management

Maryland Staffing • Rosedale, MD, US
3 days ago
Job type
  • Permanent
Job description

Order Entry Customer Service Specialist

We are looking for a motivated and detail-oriented Order Entry Customer Service Specialist to join our team in Rosedale, Maryland. This contract-to-permanent position offers an excellent opportunity to grow within a stable and reputable company. In this role, you will play a key part in ensuring smooth customer operations, accurate order management, and delivering exceptional service.

Responsibilities :

  • Process customer orders efficiently and accurately using a specialized Oracle-based system.
  • Coordinate delivery schedules and routes for drivers to ensure timely deliveries.
  • Communicate with customers to confirm order details, delivery updates, and satisfaction.
  • Collaborate with warehouse, logistics, sales, and credit teams to streamline operations.
  • Handle pricing and purchase order data entry with a high level of accuracy.
  • Pick and prepare customer orders for pickup, ensuring all items are correct and ready.
  • Build strong relationships with customers by upselling products and fostering long-term partnerships.
  • Assist with resolving any customer concerns related to orders or shipments.
  • Maintain organization in the workspace and lift items up to 25 pounds as needed.
  • Support overall team objectives by adapting to workflow changes and priorities.

Requirements :

  • Minimum of 2 years of experience in customer service or operations within a fast-paced environment.
  • Strong attention to detail and commitment to accuracy in order management.
  • Proven ability to multitask and adapt to shifting priorities effectively.
  • Familiarity with order entry systems and CRM tools; Oracle experience preferred.
  • Excellent communication skills, both written and verbal.
  • Ability to build rapport with customers and approach interactions with a sales mindset.
  • Comfortable working in a team-oriented setting and collaborating with multiple departments.
  • Capable of handling physical tasks, including lifting up to 25 pounds when required.
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    Account Inside Sales • Rosedale, MD, US