Patient Accounts Rep (Customer Services) - BilingualEnglish / Spanish required

Job Title : Patient Accounts Rep Location : Oceanport

Department : Patient Accounts Req : 0000191171 Status : Full-Time

Shift : Day Pay Range : $20.60 - $25.84 per hour Pay Transparency :

The above reflects the anticipated hourly wage range for this

position if hired to work in New Jersey. The compensation offered

to the candidate selected for the position will depend on several

factors, including the candidate's educational background, skills

and professional experience. Job Summary : The Patient Accounts

(Customer Services) Representative position supports the reduction

of Accounts Receivables for the Patient Financial Services

department. The Representative may also perform a variety of duties

including assisting patients directly with their bill or other

financial aspects of their care, correspondence response, billing

and re-billing, certain denial issues, prompt handling of Accounts

Receivable credits and trend monitoring. Under limited supervision,

determines liability on patient accounts, and works with patients

or their representatives to provide financial assistance or secure

payment. Facilitates processing of Medicaid and other financial

assistance application and initiates eligibility determination for

Health System's charity care fund. Job Requirements : HS diploma

Bilingual- Spanish and English required (Please indicate on

application / resume) 1-2 years’ experience in healthcare insurance

billing or account follow-up Strong knowledge of Patient Accounting

systems Strong customer service skills Must be able to work in a

team environment that requires quick turnaround and quality output

Preferred : Prior experience with Medicaid and Charity Care

Scheduling Requirements : Full-time Every other week rotating

schedule, must be able to work both schedules Monthly rotation

Monday-Friday 8a-4p one month then next month M-F 9 : 00am-5 : 00pm

(schedule changes based on business needs) Bi-weekly rotation

Tuesday-Saturday 10 : 30am-6 : 30pm Rotating holiday requirement

Essential Functions : Take actions that will support maximization of

collection of balances due or account resolution from all sources.

Meets Quality and Productivity expectations Facilitate account

resolution. Accurately identify, follow-up on, or correct billing

errors, lower than expected reimbursement, or denials for

correction for submission or resubmission to patients and / or

insurance carriers. Accurately perform actions on accounts that

will result in the least amount of time and effort to bring an

account to resolution based on job specific priority matrix Timely

identify, research, and resolution any issues that may cause delays

in payment or account resolution. Identify and recommend

opportunities to improve collections and follow-up activities Work

collaboratively across teams, with peers, and revenue cycle

departments Other Duties : Please note this job description is not

designed to cover or contain a comprehensive listing of activities,

duties or responsibilities that are required of the employee for

this job. Duties, responsibilities and activities may change at any

time with or without notice. At RWJBarnabas Health, our employees

are at the heart of everything we do. Driven by our Total Wellbeing

promise, our market-competitive offerings include comprehensive

benefits and resources to support our employees’ physical,

emotional, financial, personal, career, and community wellbeing.

These benefits and resources include, but are not limited to : Paid

Time Off including Vacation, Holidays, and Sick Time Retirement

Plans Medical and Prescription Drug Insurance Dental and Vision

Insurance Disability and Life Insurance Paid Parental Leave Tuition

Reimbursement Student Loan Planning Support Flexible Spending

Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance)

Community and Volunteer Opportunities Discounts Through our

Partners such as NJ Devils, NJ PAC, and Verizon ….and

more!