Position Summary :
We are seeking a strategic and results-oriented Senior Director of Enterprise Transformation to lead the end-to-end modernization of our retail operations, ensuring we deliver best-in-class customer experience, operational efficiency, and sustained growth. This role is responsible for designing, driving, and executing transformation initiatives across our retail footprint—including process reengineering, technology enablement, people and capability development, and customer engagement strategies.
Key Responsibilities :
Transformation Strategy & Vision
- Develop and articulate a clear transformation roadmap aligned with enterprise goals and retail strategy.
- Identify and prioritize initiatives across stores, digital channels, merchandising, supply chain, and customer experience.
Program Leadership
Lead cross-functional transformation programs, ensuring effective execution, measurable outcomes, and stakeholder buy-in.Manage the governance, cadence, and reporting structure for transformation initiatives.Operational Excellence
Evaluate and optimize core retail processes for efficiency, consistency, and scalability.Partner with store operations and field teams to pilot, iterate, and scale innovative practices.Digital Enablement & Technology Integration
Collaborate with IT and digital teams to deploy enabling technologies (e.g., POS, workforce tools, analytics, omnichannel platforms).Champion data-driven decision making and performance management frameworks.Change Management
Lead the change journey, engaging and equipping frontline teams and leaders with the tools and training for successful adoption.Build a culture of agility, experimentation, and continuous improvement.Financial Oversight
Build business cases for transformation initiatives, track ROI, cost savings, and performance upliftQualifications :
8+ years of experience in retail, strategy, or transformation leadership rolesProven track record delivering large-scale transformation programs in a retail or consumer-facing environmentStrong understanding of retail operating models, omnichannel strategies, and / or store operationsExcellent stakeholder management and communication skills—able to engage C-suite to store associatesExperience leading cross-functional teams and managing complex projects under tight timelinesBachelor's degree in business, Retail Management, or related field; MBA or advanced degree preferredPreferred Skills :
Background in management consulting, corporate strategy, or change leadershipCertifications in PMP, Agile, Lean, Six Sigma, or other continuous improvement methodologiesProficiency with data analytics tools and transformation tracking dashboards