Research Engineer (Emissions / Sensors)

Basic Functions

Research gas sensing needs in potential market. Responsible for the communication between customers and NGK, and acts as the liaison for the commercial and technical aspects of business development. Build and maintain relationships with potential customers and gather information to confirm value propositions of NGK products or developing products. Interacts with other engineering groups to define, document, analyze, perform, and interpret tests for products, systems, components, or modifications. Identifies functional problems which the potential new customer has and suggests resolutions. Confers with existing and prospective customers and assesses customer needs. Promotes and implements technical products and services into customer development and production programs. This includes the function of retuned part analysis from customers. Responsibilities include providing product functionality and capability reports, and acting as technical liaison both internally and externally.

Essential Functions

• Active / open networking / communication towards external parties of potential market for new sensor product marketing
• Build and maintain strong relationships with external partners and internal members
• Confer with key customer personnel in engineering, purchasing and quality etc. to assess their needs and to determine their technical and business requirements (Quality / cost / performance), whilst always understanding the direct impact on NGK
• Monitor and share updates on relevant regulations, subsidies and policy developments in a timely manner based on instructions from supervisor
• Responsibility for the preparation and physical presentations provided to customers that are related to all aspects of the new business needs and seeds
• Monitor competitor performance and recommend product / technology & commercial development strategies as required. Anticipates possible future actions of the competition
• Ensure meetings with customers capturing detailed reports, outcomes and necessary actions whilst documenting the details and capturing them on the database
• Coordinates and supports visits to customers and / or NGK facilities for issues such as customer audits, senior management business meetings, workshops, quality issues, etc
• Organize and lead regular meetings with headquarters, ensuring effective communication and alignment
• Collaborate with HQ sensor division to communicate / interchange customer requirements and establish best case solutions from a commercial and technical perspective
• Collaborate with international colleagues in Japan and Europe to develop a common product strategy and business roadmap
• Acts as the communication window for each business account in cooperation with NGK group and partners. Strives to establish NGK as global supplier of the new products
• Negotiate with NGK HQ to obtain the appropriate support necessary to conduct business operations
• Responsibility for providing any supports Test Technician. Undertakes the responsibilities of the Test Technician when necessary
• Prepares proposals for testing programs, outlines specific testing conditions, and develops operating procedures
• Performing the retuned parts analysis of NOx sensor for mutual understanding of customer use and sensor construction / performance itself
• Ensures compliance and support of company policies, procedures, and objectives
• Performs duties as deemed necessary by direct supervisor and senior management

Qualifications

Education : Bachelor's degree in engineering or equivalent.

Experience : Zero (0) to five (5) years of direct experience as application engineer, engineering sales, relationship building and customer-facing experience. Experience in automotive sector preferred.

Skills / Aptitude : Knowledge of the practical application of engineering science and technology. Strong customer interface communication and negotiation skills. Proactive task and project completion. Ability to gather and analyze market and technical information, and to produce insightful reports in target areas. Ability to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to solve problems / customer concerns. Effective and open oral and written communication skills. Excellent inter-personal skills, computer literate.

Work Environment

Office environment. Overtime may be required to meet deadlines of assigned tasks.

Travel requirement

Domestic and international travel are required.

Seniority level

Entry level

Employment type

Full-time

Job function

Engineering and Information Technology

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