Service Manager

Service Manager

We are looking for a service manager, who will provide leadership to the local branch which includes overseeing the fulfillment process for work sold to ensure customer's requirements are met, revenue and profit objectives are met, and operational efficiencies are achieved. You will collaborate with other managers, shop and support staff, technicians, customers and others to help ensure CertaSite delivers the most simplified and dependable life safety solution on the planet! This is a fast paced and demanding role with high visibility within the company.

Company perks include a pay range of $60,000-70,000 annually plus bonus, education and certification reimbursement program, referral bonuses starting at $1,000 per referral, comprehensive medical plan options, including dental and vision, 401K plan with company match, generous paid time off, paid holidays, and paid parental leave, management opportunities, company giveaways, opportunities for community service and charity involvement, and work at a mission-driven company focused on people. Continued growth and expansion into new markets and products and services are also available.

What you will be doing includes administering safety programs, monitoring compliance with job site safety, safety training, safety documents, auditing, and reporting, supporting sales through involvement in job quotation and estimation, providing leadership and supervision to technician team and responsible for the team's development and training, providing consistent interface with current customer base and establishing effective working relationships in order to identify additional selling opportunities, establishing project timelines, meeting with customers to communicate and coordinate project schedule, managing projects, assigning personnel, overseeing ordering of equipment and material, and assuring that proper customer signoffs are secured per corporate policy requirements, monitoring warehouse inventory, truck inventory, assisting purchasing and inventory control specialists with said activities, ensuring that maintenance contract commitments are fulfilled, and inspections completed on time, working with the technician team to generate pull-through service and repair work on existing house accounts, leading customer care initiatives, responsible for technician goal setting and performance reviews, supporting technician training by coordinating training with training department, working with account managers, sales, and other operational leaders in order to resolve customer issues, including customer visits, providing weekly job status, revenue and reports to DM & GM, coordinating with fleet manager and office staff on fleet management activities such as oil changes, repairs, and general maintenance, and other projects as assigned.

Qualifications include an associate's degree or equivalent from a technical or trade school with a focus in life safety such as fire extinguisher, restaurant hoods, fire alarm, first aid, fire suppression, or sprinkler, 3 5 years of business experience in sales and / or operations, and a minimum of 2 years of related field leadership experience preferably within the service industry.

Ideal qualities include a bachelor's degree in a related field, NICET Level 1 Certified, 3+ years of leadership experience within the life safety industry, experience with fire extinguisher and kitchen suppression systems, experience with employee relations, talent management / engagement, team building, customer service, and interpersonal skills, superior management skills, excellent time management, planning, and forward-thinking skills, ability to work with and influence peers and management, and expert familiarity with applicable codes (i.e. NFPA).

Working conditions and physical requirements include being available for occasional business travel, which may include nights and weekends, physical requirements may include climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like, remaining in a stationary position, often standing or sitting for prolonged periods, moving about to accomplish tasks or moving from one worksite to another, moving in different positions to accomplish tasks in various environments including tight and confined spaces, and general office duties including use of a computer.

Working conditions also include a controlled climate, office environment, occasional work from home options, required to sit for long periods of time, 8 or more hours per day, frequently required to use monitor, keyboard, mouse and phone.

Equal employment opportunity / M / F / disability / protected veteran status. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.