Information Desk Specialist - Patient Relations / Info Desk

Job Posting

Schedule : Part-time, Monday-Friday (4 : 00pm - 9 : 30 pm)

Location : Main Hospital (C and D)

Job Description

Greets visitors, responding to inquiries or problems and directing visitors to requested locations.

Essential Functions

• Answers and directs phone calls and walk-in inquiries to the appropriate personnel or department.
• Provides information about the organization's services, policies, and procedures to visitors.
• Maintains and updates records of visitors, inquiries, and complaints.
• Monitors and maintains the cleanliness and organization of the information desk area.
• Collaborates with other departments to ensure accurate and up-to-date information is provided to visitors.

Education Requirement

High school diploma, required.

Licensure Requirement

(not specified)

Certifications

(not specified)

Skills

Experience

Two years of customer service experience, required.

Physical Requirements

OCCASIONALLY : Lifting / Carrying : 0-10 lbs, Lifting / Carrying : 11-20 lbs, Standing, Walking

FREQUENTLY : Decision Making, Interpreting Data

CONTINUOUSLY : Audible speech, Color vision, Computer skills, Depth perception, Hand use : grasping, gripping, turning, Hearing acuity, Peripheral vision, Problem solving, Repetitive hand / arm use, Seeing Far / near, Sitting

Additional Physical Requirements performed but not listed above : Talking on phone / in person Constantly (67-100%)