Technical Support Engineer

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At iSystems, we rely on our IT systems to power the solutions that help customers around the world.

We are seeking an experienced Technical Support Engineer to join our office in the Tampa Bay Area, FL USA , using his / her technical skills to make us more efficient and provide enterprise-level assistance to our customers.

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

The ideal candidate can resolve network issues, configure operating systems, and use remote desktop connections to provide immediate support.

Responsibilities

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients
• Provide on-site service

Requirements and skills

Preferred skills and qualifications

If you think you can meet our requirements, please send us your resume & portfolio in English to bewerbung@isystems-integration.com . We look forward to meeting you!

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