Total Rewards CARE Team

Position Summary

The Total Rewards CARE Team is a specialized group within HR dedicated to ensuring the accuracy and integrity of Total Rewards data and transactions. This team plays a critical role in correcting errors, proactively identifying root causes, and strengthening trust in HR processes by delivering timely, accurate, and thoughtful resolutions. The CARE team will be responsible for identifying, investigating, and resolving discrepancies across pay, benefits, and other Total Rewards components.

Responsibilities

• Investigate and resolve issues related to Total Rewards transactions (e.g., pay discrepancies, benefit errors, time reporting issues).
• Partner with key stakeholders to ensure swift and accurate corrections that minimize employee impact.
• Proactively identify patterns, root causes, and opportunities to reduce future errors through improved processes and system enhancements.
• Track and document resolution efforts, outcomes, and lessons learned to build a knowledge base and support transparency.
• Maintain a high level of confidentiality, professionalism, and empathy when supporting employees.
• Contribute to continuous improvement efforts by sharing feedback, insights, and recommendations for system or process updates.
• Support audits, compliance efforts, and reporting related to Total Rewards accuracy and error resolution.
• Educate HR partners and other stakeholders on error prevention best practices.
• Performs other duties as assigned.

Qualifications

Required Skills

Physical Demands and Work Environment