Job Summary
We are seeking an experienced and visionary Salesforce Lead to take ownership of our Salesforce ecosystem and lead a small but growing team of engineers. While Salesforce is currently leveraged for basic ticketing and workflow needs, this role will drive the evolution of Salesforce into a true enterprise-grade platform that powers efficiency, scalability, and innovation across the organization. The Salesforce Lead will set the roadmap for Salesforces expansion, oversee daily operations and development, and serve as a trusted partner to other departmentstranslating business needs into Salesforce solutions that improve performance, automation, and collaboration.
Key Responsibilities
Leadership & Strategy
- Lead and mentor a team of two Salesforce Engineers, ensuring high-quality delivery and professional growth.
- Define and communicate the vision for Salesforce as an enterprise workflow and process automation platform.
- Develop and manage the Salesforce roadmap aligned with organizational goals and evolving business needs.
Platform Ownership
Oversee Salesforce configuration, customization, integrations, and maintenance.Establish standards, governance, and best practices for Salesforce development and usage.Ensure the platform is scalable, secure, and optimized for performance.Cross-Department Collaboration
Partner with business units (Operations, RCM, Analytics, HR, etc.) to identify opportunities to expand Salesforce use and improve workflows.Provide proactive feedback and recommendations to departments on how Salesforce can be leveraged to enhance efficiency, reporting, and decision-making.Translate complex business requirements into Salesforce solutions that deliver measurable value.Execution & Delivery
Manage project timelines, prioritization, and resource allocation within the Salesforce team.Oversee the design and implementation of new workflows, dashboards, integrations, and automation.Monitor adoption and usage, ensuring solutions deliver intended outcomes.Qualifications
Education & Experience
Bachelors degree in Computer Science, Information Systems, or related field (or equivalent experience).5+ years of hands-on Salesforce development / administration experience.2+ years of leadership or team management experience.Proven track record of expanding Salesforce usage beyond ticketing into enterprise workflows and automation.Salesforce certifications (Administrator, Advanced Administrator, Platform App Builder, or equivalent) strongly preferred.Skills & Competencies
Strong leadership and team development skills.Deep knowledge of Salesforce platform capabilities, limitations, and best practices.Experience with workflow automation, system integrations, and enterprise-level Salesforce implementations.Excellent communication skills with the ability to influence stakeholders at all levels.Strategic thinker with hands-on problem-solving ability.