Desktop Specialist

Client : healthcare company

Job : Desktop Specialist

Duration : 3-month contract to hire

Location : Plainview, NY,on-site supporting local offices

Pay : $25-$35 / hr W2

Key Responsibilities :

• Respond to help desk requests via phone, email, or ticketing system and provide timely resolution to hardware, software, and network issues.
• Diagnose and troubleshoot technical problems, escalating issues to higher-level support when necessary.
• Install, configure, and support various software applications, operating systems, and hardware devices.
• Maintain accurate records of incidents, service requests, and resolutions in the ticketing system.
• Assist with user onboarding, including setting up new equipment and configuring user accounts.
• Ensure the timely and accurate completion of all service requests and tasks.
• Provide remote support and assistance as needed, ensuring minimal disruption to users.
• Collaborate with other IT team members to identify recurring issues and implement solutions.
• Maintain a knowledge base of common issues and solutions for future reference.
• Stay up-to-date with the latest technology trends, tools, and techniques to provide efficient and effective support.

Qualifications :

Preferred Skills and Experience :