Customer Service & Sales Representative

Job Description

Job Description

current customers. Assist with warehouse tasks as needed.

Areas of responsibilities may include but are not limited to :

• Attract potential customers by answering product and service questions.
• Suggest additional products and services to potential and current customers.
• Manage large amounts of inbound and outbound calls.
• Anticipate customer needs, following up with previous customers to offer reorders or additional services.
• Responsible for product knowledge to answer customer questions.
• Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.
• Develop leads, referrals, and accounts by checking customer’s buying history, suggesting related and new items, and explaining technical features.
• Closing sales and achieving sales targets.
• Create and maintain a database of current and potential customers.
• Assist with administrative tasks and warehouse work as needed.
• Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse / office housekeeping as needed.
• Participate in monthly and / or annual physical inventories.
• Schedule inbound / outbound deliveries, as well as incoming / outgoing inventory.
• Stock, organize, and maintain showroom to maximize sales and maintain inventory.
• Maintain proper project details, documentation, and orders for specific large projects.

Education, Skills, Experience, and Knowledge

Work Environment

Office and warehouse / fabrication environment

Physical demands may include but are not limited to :

Travel

None

Exemption Status

Non-exempt