Front Desk Agent

Job Description

Job Description

Why Join Our Team?

At Hampton Inn Titusville , we offer more than just a job — we provide a career opportunity in a friendly, supportive environment where your contributions matter.

Enjoy a competitive wage along with great benefits designed to keep you healthy, secure, and balanced.

What We Offer : Competitive Pay

Medical, Dental & Vision Insurance

401(K) with Company Match

Paid Time Off

Preferred : Experience with Hilton PEP Operating System

Team atmosphere that values respect and growth

Opportunities to develop your hospitality career within the Hilton family

What You’ll Do :

As our Front Desk Agent , you’ll be the friendly face our guests see at check-in, and the detail-oriented pro who ensures our accounting is accurate at night. Your role helps create memorable stays and keeps hotel operations running smoothly.

Greet and assist guests with check-ins, check-outs, reservations, and inquiries

Process reservations, cancellations, and coordinate guest services across departments

Maximize room revenue through effective suggestive selling

Audit daily accounts ensuring accuracy in guest billing, city ledgers, and credit transactions

Verify end-of-day reports and work completed by other departments

Handle guest complaints professionally, ensuring quick and positive resolutions

Operate front office equipment including cash register, PBX phone system, and franchise terminals

Maintain an organized, welcoming, and clean front desk area

Participate in management-on-duty (MOD) rotation as scheduled

Perform additional tasks as needed to support hotel operations

What We’re Looking For :

Minimum 2 years of front desk or related hospitality experience, or equivalent transferable skills (sales, resort, marketing)

Familiarity or willingness to quickly learn Hilton franchise front desk standards and procedures

Strong communication and customer service skills with a pleasant, professional demeanor

Knowledge of accounting, auditing, and report preparation

Ability to multitask and work efficiently during busy shifts

Comfortable standing for long periods and able to lift up to 50 pounds when needed

High school diploma or equivalent required

Hilton PEP System experience preferred but not required

Shift Schedule :

5 Afternoon / Evening (PM) Shifts per week

(Schedule flexibility is a plus)

Ready to join a company that values you?

Apply today and be part of a team where your dedication helps create exceptional guest experiences — every day and every night!

Hampton Inn Titusville is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.

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