Performance Assurance Analyst

Performance Assurance Analyst

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance

Primary Purpose :

To monitor claims colleague technical activities at a claim file level with a focus on identifying and interpreting trends in compliance by conducting audits, identifying areas of concern and to recommend appropriate areas for training to management.

Essential Functions and Responsibilities :

• Administers the quality program; conducts local office file audits using the Compass tool
• Presents audit results to local, regional and national management as requested
• Assists Total Performance Manager in coordinating and implementing Sedgwick business unit (SBU) and national quality initiatives at the local and / or SBU level
• Recommends training and improvement activities needed to meet established operational and technical audit requirements
• Participates in colleague coaching, mentoring and group training as needed
• Participates in quarterly national total performance management (TPM) review meetings with national TPM and Quality leaders
• Maintains technical claims and jurisdictional expertise

Additional Functions and Responsibilities :

Qualifications :

Education & Licensing :

Bachelor's degree from an accredited college or university preferred. Professional certification (i.e. AIC, CPCU or ARM) preferred.

Experience :

Six (6) years of related experience or equivalent combination of education and experience required to include three (3) years of claims management experience at an advanced technical level. Two (2) years' service with Company preferred.

Skills & Knowledge :

Work Environment :

When applicable and appropriate, consideration will be given to reasonable accommodations. Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Physical : Computer keyboarding, travel as required. Auditory / Visual : Hearing, vision and talking.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.