Technical Support Engineer

About the role :

Sigma is growing rapidly and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service helping customers solve technical business and data challenges using the Sigma platform. Youll work closely with Product Engineering and Go-to-Market teams to diagnose complex issues drive solutions and contribute to the continuous improvement of our product and support operations.

What you will be doing :

• You will work with Sigmas customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
• Working closely with the development team you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
• Collaborate with cross-functional groups - backend frontend devops design product and the go-to-market teams to create a first-class experience for users of our product.
• Participate in quarterly projects perform periodic on-call duties and other assignments as needed to improve automation and processes.

Qualifications we are looking for :

Highly Desirable Skills & Experiences

Additional Job details

The base salary range for this position is $90k - $125k annually.

Compensation may vary outside of this range depending on a number of factors including a candidates qualifications skills competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for an annual bonus stock options as well as a comprehensive benefits package.

If you do not feel that you satisfy all the listed requirements we encourage you to still apply. We are enthusiastically looking for people that will help us grow our company and sometimes we are imperfect communicators and cant articulate perfectly what experience is required for a role. We are looking for people that are excited to grow and constantly ask how we can do things better. If you are excited about the opportunity we encourage you to apply even if you dont satisfy 100% of the job requirements.

About us :

Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard explore data for themselves and make better faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive spreadsheet-like interface no coding required.

Since launching with its unique interface Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such asforecasting capabilities an AI copilot and a notebook interface for users who prefer a code-first environment.

Sigma announced its $200M in Series D financing in May 2024 to continue transforming BI through its innovations in AI infrastructure data application development enterprise-wide collaboration and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Series D funding raised at a valuation 60% higher than the companys Series C round three years ago promises to further accelerate Sigmas growth.

Come join us!

Benefits For Our Full-Time Employees :

Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We look forward to learning how your experience can enable all of us to grow .

Note : We have an in-office work environment in all our offices in SF NYC and London.

Our Privacy Practices

When you submit a job application on this site Sigma processes your personal data for the purposes of evaluating your candidacy for employment at Sigma and as otherwise needed throughout the recruitment and hiring process. Please review Sigmas Candidate Privacy Notice for more details. Please note that your personal data may be transferred to a country other than the one in which it was provided (including to USA the UK and Canada). For any questions related to your personal data please contact .

Sigmas use of AI

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement not replace human decision-making.

Required Experience :

IC

Key Skills

Database,Jira,Linux,Bank,Java

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 90 - 125