Sr. Client Service Specialist

JOB DESCRIPTION

Insight Global is seeking a customer-focused and solutions-driven Sr. Client Service Specialist to support client operations at our clients newly opened 1 million square foot warehouse. As a key liaison between our clients and internal teams, you will play a vital role in ensuring service excellence, resolving issues, and supporting the successful launch and ongoing performance of this high-capacity third-party logistics (3PL) facility.

REQUIRED SKILLS AND EXPERIENCE

• 2+ years of previous experience supporting large fortune 100 clients in a leadership role
• Experience Investigating and resolving client complaints by identifying root causes, recommending solutions, and ensuring timely follow-up
• Prepare reports and updates for internal leadership and clients as needed
• Support other operational and administrative tasks as assigned
• Monitor and document recurring issues to drive process improvements and enhance client satisfaction

There are multiple shifts for this role, please see the breakdown below :

Week Day 2nd shift : 1 : 30 PM - 10 : 00 PM

Week Day 3rd Shift : 10 PM - 6 : 30 AM

Weekend Day Shift : 5 AM - 5 PM (Fri - Sun)

Weekend Night Shift : 5 PM - 5 AM (Fri - Sun)