Utility Services Coordinator

Overview

The City of Ottawa, Kansas is recruiting for an Utility Services Coordinator. This position provides quality customer care through utility account setup, changes, and payment acceptance. The role generates utility service orders and resolves issues through coordination and communication with customers and city staff.

Essential Job Functions

• Utility Customer Service

Manage utility customer accounts with requests for services, account changes, and service termination. Answer customer questions related to utility billing (amount due, usage / consumption, payments), research discrepancies, and collaborate with related staff to resolve.

Manage and reconcile new and existing bad debt accounts.

Balance daily receipts and prepare bank deposits.

Cross Training : Backup and perform duties within the department, including auditing of Utility Accounts.

Education and Experience

Knowledge, Skills, and Abilities

Work Environment

Physical Abilities

Range : $19.35 to $21.28

Date Opened : September 26, 2025

Date Closed : October 26, 2025

Hours : 8 : 00 a.m. to 5 : 00 p.m. Monday through Friday.

E-Mail Confirmation : After your application is received, you will receive confirmation by e-mail. If you have not received confirmation within 48 hours, call 785-229-3634 to verify receipt. For additional information, contact Human Resources at 785-229-3634 or e-mail humanresources@ottawaks.gov

Residency : Regular full-time employees are required to establish and maintain residency within a driving distance of 35 miles of Ottawa City Hall within one year from hire.

Anyone with a disability who requires a reasonable accommodation related to a selection process should contact the Human Resources Department at 785-229-3634 at least two days prior to a test or interview.

The City of Ottawa is an Equal Employment Opportunity Employer.

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