Service Coordinator

Service Coordinator Position

The Service Coordinator is responsible for clear and frequent communication with Field Technicians and coordinating and dispatching jobs. In addition, this role will assist with scheduling and delivering specific products and/or services from qualified suppliers and subcontractors within established Company policies and practices.

Position Details:

• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support Project Managers, Project Engineers and technicians for large and small projects.
• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.
• Responsible for generating, interpreting and printing various reports in our tracking system.
• Responsible for dispatching and coordinating Field Technicians as needed. This may also include facilitating technician or dispatcher onboarding.
• Research and resolve expenses and reports discrepancies.
• Update and retain customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Part of this includes preparing yearly, monthly and weekly execution plans for technician schedules.
• Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects & Agreements - and satisfaction management.

Qualifications:

• Minimum high school diploma or GED.
• Associate Degree (AA) preferred but not required.
• 2+ years related experience and/or training; or equivalent combination of education and experience.
• Experience with COINS ERP a plus.
• Strong verbal and written communication skills.
• Excellent customer service skills.
• Strong ability to multi-task and prioritize.
• Strong attention to detail.
• Strong Microsoft Excel and Word skills.

Benefits:

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting.
• Medical, dental, and vision insurance (100% paid for employee).
• Annual bonus program based upon performance, achievement, and company profitability.
• Term life, AD&D insurance, and voluntary life insurance.
• Disability income protection insurance.
• Pre-tax flexible spending plans (health and dependent care).
• Paid parental leave.
• Paid holidays, vacation, and personal time.
• Training/professional development opportunities and company-paid memberships for professional associations and licenses.
• Wellness benefits.

About Southland Industries:

As one of the nation's largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you're engaged, challenged, and valued, apply now to join our dynamic team.

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

Contingent Employment: All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

External Agency Announcement: It's Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).