Talent.com
Provider Experience Associate

Provider Experience Associate

RockstarNew York, NY, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Rockstar is recruiting for a company that is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors projected to represent nearly 25% of the population by 2030, there is a seismic shift in healthcare demand. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness, and life transitions without adequate support.

The client envisions a world where every senior enjoys seamless access to personalized, compassionate, and effective mental health care. They are building a comprehensive, tech-enabled behavioral health platform to deliver superior mental health care directly into seniors' homes. By partnering with Medicare and Medicare Advantage plans, they are making high-quality geriatric psychotherapy not just accessible—but affordable, scalable, and transformative.

Join them on their mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives. This isn't just a job—it's an opportunity to pioneer a movement in geriatric mental health and reshape the future of aging.

About the Role

The client is looking for a rockstar Provider Experience & Recruitment Associate to join their founding team and lead some of the most critical functions of their business. The successful candidate will work directly with the two co-founders and own the full provider lifecycle—from hiring to engagement to retention.

This role is ideal for someone who thrives in a fast-paced, mission-driven environment, is detail-oriented, people-first, and eager to build strong systems from the ground up.

Key Responsibilities

Provider Growth & Recruitment

  • Own full-cycle hiring for behavioral health clinicians (e.g. therapists, psychologists), including sourcing, screening, interviewing, and onboarding
  • Build and maintain a strong, scalable pipeline of qualified and mission-aligned providers
  • Identify and manage sourcing channels including graduate programs, referral networks, job boards, and events
  • Coordinate with credentialing and operations teams to ensure seamless onboarding and systems access
  • Track and report on hiring metrics to improve efficiency and conversion

Provider Experience & Retention

  • Design and manage a thoughtful onboarding experience that sets providers up for long-term success
  • Act as the main point of contact for provider feedback, satisfaction, and resolution of day-to-day concerns
  • Lead engagement initiatives including regular check-ins, surveys, recognition programs, and community events
  • Partner with clinical and operations teams to continuously improve the provider experience
  • Own key outcomes like therapist NPS and provider retention
  • Your Qualifications

  • A+ players only. The candidate should have a burning desire to win and a track record of being a top performer. They want to be the best and help their team win
  • 0–3 years of experience in relevant roles such as provider experience, recruiting, people ops, customer success, or sales
  • They are a builder : creating structure where there isn’t any and thriving in taking projects from 0 to 1
  • They are people-first : empathetic, clear, and effective in communication
  • Comfortable wearing many hats and navigating ambiguity in a startup environment
  • Personally invested in the mission to combat the senior loneliness epidemic—whether through lived experience, a family story, or past service
  • Provider Growth : Hiring new therapists to join the practice.
  • Create a job alert for this search

    Provider • New York, NY, US

    Related jobs
    • Promoted
    Associate Director, Email Product Owner

    Associate Director, Email Product Owner

    AbbVieFlorham Park, NJ, US
    Full-time
    AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkab...Show moreLast updated: 19 days ago
    • Promoted
    Associate Director, Access & Reimbursement (ADAR) NPS RLT - Pittsburg, PA

    Associate Director, Access & Reimbursement (ADAR) NPS RLT - Pittsburg, PA

    Novartis Group CompaniesEast Hanover, NJ, United States
    Full-time
    Location : Remote - Pittsburg, PA.The Associate Director, Access & Reimbursement (ADAR) is a field-based role that proactively provides in person (or virtual as needed) education to defined accounts...Show moreLast updated: 16 days ago
    • Promoted
    Senior Associate- Transaction Advisory Services- Healthcare

    Senior Associate- Transaction Advisory Services- Healthcare

    EisnerAmperIselin, NJ, United States
    Full-time
    At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact.Whether you're starting out in your career or taking your next step as a seasone...Show moreLast updated: 27 days ago
    • Promoted
    Manager of Provider Relations- Hybrid- New Jersey

    Manager of Provider Relations- Hybrid- New Jersey

    UnitedHealth GroupEast Brunswick, NJ, United States
    Full-time
    At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people ...Show moreLast updated: 19 days ago
    • Promoted
    Implementation Associate

    Implementation Associate

    VirtualVocationsPaterson, New Jersey, United States
    Full-time
    A company is looking for an Implementation Associate to support customer impact initiatives in healthcare analytics.Key Responsibilities Support the delivery of complex SaaS implementations and p...Show moreLast updated: 30+ days ago
    • Promoted
    Pennsylvania Licensed Provider Credentialing Director

    Pennsylvania Licensed Provider Credentialing Director

    VirtualVocationsFlushing, New York, United States
    Full-time
    A company is looking for a Senior Director Provider Credentialing and Enrollment.Key Responsibilities Oversee all aspects of credentialing, re-credentialing, payer enrollment, and facility enroll...Show moreLast updated: 3 days ago
    • Promoted
    Provider Escalation Senior Associate

    Provider Escalation Senior Associate

    VirtualVocationsFlushing, New York, United States
    Full-time
    A company is looking for a Provider Escalation & Education Senior Associate.Key Responsibilities Act as a point of contact for escalated issues, providing expertise and guidance Support developm...Show moreLast updated: 1 day ago
    • Promoted
    AD, Access & Reimbursement RLT - Los Angeles, CA - Remote

    AD, Access & Reimbursement RLT - Los Angeles, CA - Remote

    Novartis Group CompaniesEast Hanover, NJ, United States
    Remote
    Full-time
    The Associate Director, Access & Reimbursement, RLT (Radioligand Therapy) is a remote / field-based role that covers the following states but not limited to, Los Angeles, Orange, Thousand Oaks, Santa...Show moreLast updated: 30+ days ago
    • Promoted
    Provider Escalation Manager

    Provider Escalation Manager

    VirtualVocationsElizabeth, New Jersey, United States
    Full-time
    A company is looking for a Provider Escalation and Education Manager.Key Responsibilities Lead the development of a centralized issue intake process to enhance operational efficiency Manage issu...Show moreLast updated: 1 day ago
    • Promoted
    Customer Service Associate

    Customer Service Associate

    Wawa, Inc.Keyport, NJ, US
    Full-time
    We believe we can make life a little better every day – one smile, hoagie, or experience at a time.And there’s one secret ingredient that truly sets Wawa apart : Our Associates.At Wawa, ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Iowa Licensed Provider Credentialing Specialist

    Iowa Licensed Provider Credentialing Specialist

    VirtualVocationsJamaica, New York, United States
    Full-time
    A company is looking for a Provider Credentialing Specialist to manage provider credentialing in an urgent care / primary care setting. Key Responsibilities Enroll providers with necessary payors an...Show moreLast updated: 20 hours ago
    • Promoted
    AD, Novartis Patient Support CRM, Program Strategy & Operations

    AD, Novartis Patient Support CRM, Program Strategy & Operations

    Novartis Group CompaniesEast Hanover, NJ, United States
    Full-time
    Novartis has an incredible opportunity for a talented individual to join our team as The Associate Director of NPS CRM, Program Support. You will play a key role in strategy and operations supportin...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Program Director

    Associate Program Director

    Volunteers of America Greater New YorkBronx, NY, United States
    Full-time +2
    Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York Ci...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Manager of Provider Escalation

    Senior Manager of Provider Escalation

    VirtualVocationsNewark, New Jersey, United States
    Full-time
    A company is looking for a Senior Manager of Provider Escalation & Education.Key Responsibilities Manage issue resolution to ensure timely and effective responses to provider concerns Lead the d...Show moreLast updated: 1 day ago
    • Promoted
    Associate, Provider Integration

    Associate, Provider Integration

    Strive HealthJersey City, NJ, US
    Full-time
    Associate, Provider Integration.At Strive Health, we're driven by a purpose : transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care,...Show moreLast updated: 30+ days ago
    • Promoted
    AD, Market Access Engagement (Hospital Systems) - Remote

    AD, Market Access Engagement (Hospital Systems) - Remote

    Novartis Group CompaniesEast Hanover, NJ, United States
    Remote
    Full-time
    As Associate Director, Market Access Engagement (Hospital Systems), you will be a key account manager responsible for the execution of the market access strategies within assigned accounts as it re...Show moreLast updated: 2 days ago
    • Promoted
    AD, Market Access Engagement (Oncology Practices) - Remote

    AD, Market Access Engagement (Oncology Practices) - Remote

    Novartis Group CompaniesEast Hanover, NJ, United States
    Remote
    Full-time
    As Associate Director, Market Access Engagement (Oncology Practices), you will be a key account manager responsible for the execution of the market access strategies within assigned accounts as it ...Show moreLast updated: 2 days ago
    • Promoted
    • New!
    Provider Relations Supervisor

    Provider Relations Supervisor

    VirtualVocationsFlushing, New York, United States
    Full-time
    A company is looking for a Network Relations Supervisor for Physical Health, responsible for overseeing provider account specialists and supporting provider relationships within the healthcare netw...Show moreLast updated: 20 hours ago