PC Technician

Job Description

Job Description

High School Diploma required, Associates Degree in I.T. related field preferred

2 years experience required working as an I.T. Technician providing end user support required

3 years experience working with Mac and PC computers required

3 years experience phone & printer troubleshooting required

3 years experience required performing basic software and network troubleshooting

5 years experience working with Windows, Mac OS X, iOS, ServiceNow, MS Outlook, Excel, Word & Powerpoint.

2-5 years experience providing phone and desk side support

Ability to write technical materials to communicate “how to” instructions

Ability to work effectively on a team

Ability to work under pressure in a fast paced environment

Detail oriented

Knowledgeable of new technologies

Proficient in desktop operating systems and productivity applications.

Excellent communication skills, including presentation skills

Advanced ability to deliver world class customer service in varied environments

Advanced ability to manage projects and priorities

Advanced ability to document processes and workflows

Knowledge and experience of incident ticketing systems

Strong working knowledge of Microsoft Office and server administration tools

Experienced with basic computer, phone & printer troubleshooting

Experienced with basic software and network troubleshooting

Able to maintain confidentialityAssociated Hardware, Computer Hardware, Cable Installation, Dell Technologies, Apple Devices