Holiday Inn El Paso West Sunland Park - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence :  Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication :  Effectively convey information and ideas, and address guest inquiries and issues promptly.  Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving :  Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability :  Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills :  Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Relax in resort-style villas in El Paso West Welcome to the Holiday Inn El Paso West – Sunland Park, a premier hotel located a block from The Shoppes at Solana and the Westside Shopping District of El Paso, TX. Our resort-style guest rooms provide a luxurious and comfortable stay, with amenities such as plush bedding, flat-screen TVs, and high-speed internet access. Our secure and controlled-access corridors offer a unique experience, with stunning views of the surrounding mountains. And when it's time to dine, be sure to visit our on-site restaurant, Nine Hundred Bar & Grill. Featuring a menu of delicious, locally sourced cuisine, you'll be able to indulge in the flavors of El Paso while enjoying a cozy and inviting atmosphere. During your stay, easily get to nearby attractions including Sunland Park Racetrack & Casino, Western Playland Amusement Park, El Paso Museum of Art, The Shoppes at Solana, El Paso Zoo, and more. Whether you're looking for outdoor adventure, family-friendly fun, or cultural experiences, our hotel's convenient location puts you within easy reach of all the area's top things to do. Whether you're traveling for business or pleasure, our hotel offers everything you need for a memorable stay. From our state-of-the-art fitness center and outdoor pool to our flexible meeting rooms and event spaces, we're committed to providing you with exceptional service and hospitality. Experience the best of El Paso at the Holiday Inn El Paso West – Sunland Park.At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Application deadline for Colorado positions :

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