Product Manager, Enterprise

Overview

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Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - removing unnecessary costs and creating a smoother, more fan-friendly experience.

Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, we've raised $60 million from top investors including Alexis Ohanian's Seven Seven Six and Forerunner Ventures. Our platform powers teams across the NBA, WNBA, and NWSL helping them reduce costs, boost ticket sales, and deliver innovative fan experiences. We're a remote-first team driven by core values - begin with trust, play like the underdog, and do your thing. If you're collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you.

The Role

We're looking for a Product Manager to own Jump's foundational ticketing platform, the engine that enables pro sports teams to manage their ticketing operations seamlessly. This role combines hands-on execution and operational leadership while also contributing to strategy. You'll collaborate closely with internal teams including engineering, design, and go-to-market, as well as directly with pro sports clients to deliver enterprise-grade tools that are both powerful and intuitive. As part of our commitment to AI-enabled products, you'll explore innovative ways to leverage AI, creating smarter, more personalized ticketing experiences for fans and clients alike.

What you'll do

• Own portions of the foundational ticketing domain, serving as the primary product owner and go-to contact for enterprise tooling and workflows.
• Manage day-to-day operations, including client escalations, feature requests, and enterprise prioritization.
• Lead core product processes : backlog grooming, sprint readiness, story writing, acceptance criteria, and workflow optimization.
• Collaborate closely with engineering and design to refine requirements, remove blockers, and ensure seamless delivery.
• Partner with the broader product team to align on roadmap and strategy.
• Communicate priorities and status of client-facing requests to go-to-market stakeholders.
• Partner with engineers to identify, scope, and test AI-powered opportunities that enhance the customer and fan experience.
• Define success metrics, gather feedback, and iterate on AI-driven features.

What you'll bring

Nice to have (but not required)

Attributes that will make you successful on our team

Benefits

Compensation

Compensation is something we don't want our candidates or employees to worry about. Our goal is to offer competitive salaries that are regularly benchmarked against the market. The core tenets of our compensation philosophy are fairness and transparency. We have established a standardized leveling framework based on job scope and responsibilities. The compensation package for each level is standard across all product roles. This means that every person at a certain level is paid the same as everyone else, regardless of their background, previous compensation, location, or any other factor. The compensation for this role is $160,000 and includes a generous equity package.

Application

Some candidates may see the requirements and feel unsure that they match all the criteria. We encourage you to apply! There's a good chance you have important skills that we have not stated. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We're committed to building an inclusive workplace where everyone can bring their authentic self and thrive, and we value the diversity brought by different life experiences.

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