Help Desk Supervisor

Job Description

Job Description

We are current seeking a talented Help Desk Supervisor to join our Information Technology (IT) team!

The Help Desk Supervisor is responsible for leading and overseeing the daily operations of the help desk team, ensuring prompt, effective, and exceptional customer service to both internal team members and (on occasion) external clients. This individual will provide elevated troubleshooting and maintenance support. This individual will interact with team members from all departments and levels within the organization under the supervision of our CIO.

We want to help you build a career fit for your life.

If you are looking for a unique opportunity to continue advancing professionally, bring a fresh perspective, and ensure a balance between personal and professional ambitions, Boulay may be the right fit for you.

Responsibilities :

Leadership Responsibilities :

• Lead, coach, and support the help desk team (asset coordinators and help desk specialists) to deliver prompt, effective, and exceptional customer service to internal and external clients
• Oversee daily operations, including scheduling, task delegation, and coverage planning
• Track and report key performance metrics, such as ticket resolution times and customer satisfaction, to IT leadership
• Analyze incident trends and proactively address recurring or potential issues
• Evaluate and improve help desk processes, documentation, and service standards
• Mentor and coach less experienced staff, helping prioritize workloads and providing timely feedback
• Lead staff development through training and performance evaluations
• Promote team building, cross-departmental communication, and effective working.

Help Desk Administration :

Requirements

Benefits

Boulay Offers :

Boulay is committed to attracting and developing highly talented professionals while providing a premier and inclusive candidate experience. Our Talent Acquisition Team strives to source and recruit diverse talent with an entrepreneurial mindset who will help contribute to the Firm's continued success. If you require any accommodation for an interview, please contact Maria Ploen at mploen@boulaygroup.com

The annual salary range for this position is : $80,000-$120,000. The targeted salary range is $85,000-$90,000. This targeted salary range reflects anticipated responsibilities and qualifications of a successful candidate for this role. Final compensation may vary depending on an individual’s experience, knowledge, and skills. Individuals may be eligible for additional compensation in the form of incentives, commissions, profit sharing, and more, depending on the role. Boulay offers a wide range of benefits such as medical, dental, vision, 401k, flexible schedules, hybrid (or remote, as applicable) work environment, paid time away, and more.