Director, Strategic Customer Development - Business Cards & Payments (Remote-Eligible)

Director, Strategic Customer Development

At Capital One, we are building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a journey to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offer products and services to help them do more business. We've built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services, and experiences work as hard as they do. The name of our organization reflects our current leadership position in Small Business and Commercial Cards - as well as our aspiration to serve a wide range of needs for our customers Beyond the Card. We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers.

Summary of Role

We are seeking an accomplished, results-driven Director of Strategic Customer Development to lead and inspire a team focused on managing, growing, and retaining Capital One's largest Business Cards & Payments clients. As a leader of leaders, this individual will govern the strategy and enable Local Market Leaders to drive revenue growth, maximize purchase volume, and ensure exceptional backbook retention within our highest-spending customer segment.

Core Responsibilities

Lead and mentor a team of experienced Local Market Leaders

Foster a culture of personalized, strategic account management

Establish portfolio growth goals (purchase volume, product adoption, profitability, etc.) and ensure SCDMs create and execute plans to meet or exceed these targets

Serve as the accountable executive and point of escalation for complex or high-value customer relationships

Champion a customer-centric culture that leverages customer feedback and market intelligence to influence internal strategies

Liaison between the Strategic Customer Development team and cross-functional partners, including Product, Field Strategy, and CML Bank

Govern the process for gathering and delivering critical insights regarding customer friction points, competitor activity, and product gaps

Ensure all account management and retention activities are executed in accordance with Capital One's compliance, legal, and regulatory guidelines

Prepare and deliver regular financial and performance updates to senior leadership

Lead and manage a team of remote workers

Skills and Competencies

Strategic : the candidate will have a proven track record of making holistic assessments of our current state, defining an end state vision, and articulating the path to get there.

Strong communication, negotiation, and influencing skills : impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills.

Strong judgment, leadership, and integrity : the candidate should be a tenacious decision maker, able to bring a responsible approach to business while in a leadership position guiding execution resources.

Clear results orientation : focused on achieving both short and long-term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment while overseeing multiple projects and programs concurrently.

Successful track record managing Field teams, including recruiting, training, and coaching.

Basic Qualifications

Bachelors Degree or military experience

At least 5 years of experience in sales or customer development as an individual contributor

At least 3 years of leadership experience in sales or customer development

Preferred Qualifications

MBA Degree

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location) : $181,800 - $207,500 for Comml Card Sales Director

Richmond, VA : $181,800 - $207,500 for Comml Card Sales Director

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.