Teamlead Consulting & Support (m/f/d)

This is how we work

• You meet with your team in a daily meeting. You talk about important tasks and make sure everyone’s on track.
• You advise our partners and customers on implementing HR for Dynamics, make sure it’s close to the standard, and review concepts and project plans.
• You’re responsible for planning the team’s assignments.
• You analyze and assess technical issues and develop suggestions to fix them.
• You check the work of implementation partners, give feedback on configurations, data migration and interfaces, and make sure customer requirements are met.
• You analyze reported issues, forward bugs and feature requests to developers and product management, and handle customer inquiries about technical problems.
• You train our implementation partners, create technical guides and training materials, and document solutions and best practices.
• You personally deliver some key consulting services.
• At the end of the month, you check the services and make sure billing to customers and partners is honest.
• We’re growing fast. In direct coordination with the CEO, you regularly hire new team members and improve the processes in your department.