Credit and Collection Analyst

Through our leading sales and marketing platform for digital engagement, businesses use our portfolio of webinar, virtual event and content experiences to drive engagement and generate first‑party data, delivering revenue growth across the enterprise – from demand generation to customer success to partner enablement. The ON24 platform enables organizations to reach millions of professionals a month for billions of engagement minutes per year with all the first‑party data being captured, generated and integrated from one place. ON24 is headquartered in San Francisco with global offices in North America, EMEA, and APAC. For more information, visit www.ON24.com.

Role Overview

ON24 is seeking a motivated team member for the role of Credit and Collections Analyst. The Credit and Collections Analyst will thrive in a goal‑oriented collections department, focusing on process and system improvement projects while adding customers every day. This high‑visibility role requires experience in Credit and Collections, preferably in the software or high‑tech industry, and excellent written and verbal communication skills to interface with customers, sales, and customer success teams.

Responsibilities

• Communication with customers daily to ensure timely collection of accounts receivable
• Conduct timely research, analysis and decision making for resolution of disputed items, short / over‑payments
• Work with the invoicing team to resolve billing disputes and credit note requests
• Promote strong working relationships between the Credit & Collection functions and all other internal departments
• Initiate and maintain complete, accurate and updated records of contacts, collection activities and account reconciliations
• Ensure new customers are well understood
• Enlist the efforts of sales and customer support when necessary to accelerate the collection process

Skills & Experience

Perks & Benefits

The base pay range for this position is $70,000 - $77,000. This range is not a guarantee of actual compensation that may be earned nor a promise of any specific pay for any specific employee, which is always dependent on relevant experience, education, skills, location, and other applicable factors.

EEOC

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

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