Centralized Follow-Up RN

Position Summary :

Work in conjunction with Centralized Follow Up and Patient Services Departments to develop, implement and perform centralized follow-up management. Promotes and restores patients' health by completing the nursing process; collaborating with physicians and other team members; providing physical and psychological support to patients and their friends, and families; supervising assigned team members, as needed.

Essential Functions :

Centralized Lab Resulting Responsibilities :

• Perform lab result management as defined by PPHP Medical Standards and Guidelines (MSG) and Patient Services Procedures.
• Appropriately manage lab results, patient notification and follow up as defined by Physician and Clinician approved plans based on PPHP Medical Standards and Guidelines (MSG) and Patient Services Procedures.
• Assist in management of the pre-natal program and assure that patients are receiving coordinated care.
• Provide pre-natal education for patients.
• Track and follow up on labs and referrals, follow-up on missed appointments, track delivery outcomes of patients and assure that patients return for postpartum visits.
• Maintain and keep up to date pre-natal logbook and perform quarterly pre-natal audits as requested.
• Receive, manage and route patient calls to appropriate department for continued assistance as necessary
• Provide professional and comprehensive telephonic nursing assessment, evaluation, education and advice to patients within affiliate protocols.
• Perform post-surgical abortion phone calls to patients within 24-48 hours of procedure and complete follow-up paperwork.
• Document accurately, appropriately and efficiently all communication with patients.
• Maintain accurate and current electronic logs.
• Notify pharmacies of new prescriptions and authorizations of refills as ordered by the provider.
• Follow up with PPHP contracted laboratories as needed.
• Complete audits accurately and within a specified time frame as instructed by Director, Quality & Clinical Integration.
• Provide high-quality and efficient telephone customer service to internal and external customers.
• Communicate requests and respond accurately using the appropriate procedures for contacting clinics and / or clinic staff.
• Maintain thorough knowledge and understanding of PPHP’s organization in order to answer questions and direct calls correctly and appropriately.
• Complete quality assurance monitoring tools as specified for the department.
• Provide nursing coverage at surgical sites when needed and as directed.
• Assist in all aspects of the provision of abortion care for patients including acting as Charge Nurse in charge of patient flow.
• Provide counseling for patients having a surgical abortion. Work in the procedure room or post-procedure room on surgical abortion day, overseeing all aspects of the care of the patients during the procedure and post procedure.
• Supervise medical assistants who are assigned to work in the post-procedure room.
• Establishes a compassionate environment by providing emotional and psychological support to patients and their friends, and families.
• Ensures quality of care by adhering to PPHP standards; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments; following standards of care set by state board of nursing, state nurse practice act, and other governing affiliate regulations.
• Protects patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
• Documents patient care services by charting in patient and department records.
• Maintains a cooperative relationship among the health care team by communicating information; responding to requests; building rapport; participating in team problem-solving methods.

Experience, Education and Licensure :