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Partner Solutions Manager

Partner Solutions Manager

Unum GroupChattanooga, TN, US
1 day ago
Job type
  • Full-time
Job description

Job Opportunities At Unum Group

When you join the team at Unum, you become part of an organization committed to helping you thrive. We work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout lifes moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide :

  • Award-winning culture
  • Inclusion and diversity as a priority
  • Performance Based Incentive Plans
  • Competitive benefits package including : Health, Vision, Dental, Short & Long-Term Disability
  • Generous PTO (including paid time to volunteer!)
  • Up to 9.5% 401(k) employer contribution
  • Mental health support
  • Career advancement opportunities
  • Student loan repayment options
  • Tuition reimbursement
  • Flexible work environments

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary

This position is responsible for managing the execution of enterprise third-party platform and enrollment solutions strategy in support of annual sales, operational efficiency, and customer satisfaction goals. The incumbent will work in close partnership with external and internal business partners, sales representatives, external producers, and technology vendors. Additional responsibilities include developing and driving various business projects, data management and analysis, escalated field support, and preparing and delivering presentations to internal and external audiences.

Principal Duties

  • Responsible for implementing and managing third-party platforms and enrollment systems, including developing and directing implementation of integration with those partners
  • Drive proactive efforts to ensure third party connections are live, stable, and create an excellent consumer experience
  • Act with a sense of urgency in preventing, identifying, and correcting partner level technology escalations or breaks
  • Provides creative technical solutions for system-level implementation challenges by maintaining a strong technical acumen of organization's enrollment solutions
  • Maintains understanding of partner system functionality and set up as it relates to our organization's benefit offering and connected technology
  • Work effectively / collaboratively with other functional partners on various projects, business needs, and content for internal / external communications and business presentations
  • Consult with our field organization to create expertise and knowledge of our third-party platform technology offerings and product solutions
  • Tracking and reporting enterprise metrics of third-party platform technology in coordination with each business unit
  • Provides and maintains clear internal and external documentation and resources for effective field communication for awareness and ease of implementation
  • Partner with Partner Relationship Directors to ensure visibility on Strategic Partner activities
  • Manage licensing and invoicing for select platforms, as needed
  • Assist with relevant internal system testing
  • May perform other duties as assigned

    • Job Specifications

  • Bachelors degree or equivalent required
  • 5+ years experience in the employee benefits industry
  • Strong understanding of Unum / Colonial Lifes business, including enrollment platform, products, services, processes, sales process, and field organization. Strong organizational and interpersonal skills; excellent attention to detail
  • Very strong problem-solving and analytical skills; advanced technical proficiencies
  • Strong presentation and communication skills
  • Ability to drive results through strong business partnerships
  • Strong project management skills
  • Comfortable in a fast-paced environment with tight deadlines, short turnaround times and ambiguity
  • Ability to proactively recommend ideas and execute appropriately
  • Ability to track and pursue multiple, concurrent issues, with timely escalation and detailed documentation to support recommended actions
  • Solid working knowledge of enterprise product offerings, processes, supporting systems, and go to market strategies is preferred
  • Ability to work with all levels of management
  • Miscellaneous travel may be required
  • Meets the standards for this position, as defined in the Talent Management Framework.

    • Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

    Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a persons race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

    The base salary range for applicants for this position is $63,500.00-$120,000.00. Actual pay will be based on skill, geographical location and experience. Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

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    Partner Manager • Chattanooga, TN, US