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Cloud Technician - R1012490
Cloud Technician - R1012490YASMESOFT INC • TX, United States
Cloud Technician - R1012490

Cloud Technician - R1012490

YASMESOFT INC • TX, United States
3 days ago
Job type
  • Full-time
  • Part-time
  • Temporary
  • Quick Apply
Job description

Job Title : Cloud Technician - R1012490

Location : Remote

Duration : 25+ Months Contract

Pay Rate : $25 / hr. on W2

Industry Background : Comm, Media, & Technology

Custom Skill Requirements :

  • Bachelor's degree in computer science, Engineering or equivalent (MUST HAVE).
  • UNIX / Linux.
  • Windows.
  • Tier 1 Support.
  • AWS.

Job Description : Responsibilities :

  • Act as Tier 1 Support Engineer to triage and troubleshoot issues with AWS services like EC2, S3, RDS etc.
  • Document solutions for known issues using the company knowledge base system.
  • Advocate customer requests, troubleshoot and escalate complex, critical issues to L2 / L3 and beyond and advocate for resolution.
  • Prioritize technical issues, define, and track bugs and offer creative solutions.
  • Work in a team setting in a shared services environment.
  • Positive attitude expected - should be able to adapt and work based on business demand.
  • Interface with external customers as needed.

    • Qualifications : Must Have :

  • Knowledge of either UNIX / Linux or Windows Environment.
  • Good written and verbal English communication.
  • Open to work in rotating shifts in 24x7 model.
  • Minimum 1 years of experience in Tier 1 support.
  • Bachelor's degree in computer science, Engineering or equivalent.
  • Ability to work in a remote setting.

    • Good to have :

  • Proficient experience on System Administration (Linux / Windows) Certified.
  • Experience on AWS at the AWS Associate / SysOps / Developer Certification course level. - Certified.
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    Cloud • TX, United States