Business Development and Customer Success Associate

Business Development And Customer Success Associate

Part Time - Hybrid - US

Benefits : ROTH IRA

Bonus based on performance

Competitive salary

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

About Us :

A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure the "survival of the littlest".

Compensation and Benefits

Pay starts at $17 - $20 based on experience.

Potential to become full-time depending on performance

Health insurance benefits upon becoming full-time

Paid Time Off

Snacks provided at the work location

Opportunities for internal advancement

Excellent work culture

Employee discount

Referral program

The Position :

Are you looking for a "job" that brings you real fulfillment, satisfaction, and purpose? What if there was a job that lets you use all your natural talent and unlock all of your true potential to inspire future generations?! Keep reading, as we have an opportunity for you!

As a Business Development and Customer Success Associate, you will be the first point of contact for prospective and current customers. Your role is to support enrollment growth, deliver exceptional service / experience, and represent British Swim School's values with professionalism and enthusiasm.

Key Responsibilities :

Answer phone calls, respond to emails and online chats

Manage customer inquiries, complaints, and class adjustments. Prioritize as needed

Process enrollments, payments, and schedule changes

Make outbound calls to self-generated and acquired leads

Maintain accurate call records by documenting all call details in accordance with standard operating procedures (SOP).

Business Development - working with community partners (daycares, preschools, etc.)

Represent British Swim School during local outreach and marketing initiatives

Maintain accurate customer records in the CRM

Track and report lead follow-ups and enrollment conversions

Attend staff meetings and stay informed about local promotions and events

Creating and maintaining Swim Instructors' schedule on a weekly basis

Skills and Abilities :

Positive, enthusiastic personality with excellent communication skills

Strong customer service and sales abilities

Comfortable with multitasking and technology (phone systems, CRM, etc.)

Reliable, organized, and committed to following procedures

Completion of required training (CRM, online training modules, etc.)

Bilingual (English and Spanish) skills preferred.

Qualifications :

High School Diploma or Equivalent

Customer Service and / or Sales experience - 1 year (preferred)

Job Type : Part-time (Day shift)

Pay : $17.00 - $20.00 per hour

Expected hours of work : 16 - 25 per week. Five days a week including weekends

Hybrid Work : On-site during weekdays and remote during weekends.

Ability to commute to work location : NW Portland, OR 97229

Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission "to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer".

As part of our Customer Success Team, you should be committed to providing the best customer experience in the industry. In this role, you will be talking to parents via the phone and / or omni-channel. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."

Flexible work from home options available.

Compensation : $17.00 - $20.00 per hour

Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.