Call Center Agent - National Bank

Customer Service / 1st Party Collections Representative (Evening Shift - In-Office)

📍 Amherst / Williamsville, NY

🕒 Full-time | In-office with future Work-from-Home option

Capital Management Services, LP (CMS) is a compliance-focused , well-respected call center headquartered in Amherst, NY. We specialize in 1st party collections and reminder calls on behalf of a well-known national bank - working exclusively with current customers who are 2-90 days behind on their credit card payments. There is no cold calling or old debt involved.

We're expanding and looking for professional, tech-savvy, and customer service-oriented team members to join us. Ideal candidates will be comfortable making outbound calls, navigating technology tools efficiently, and offering account solutions with empathy and professionalism.

✨ Why Work With CMS?

$17.00 / hr starting pay

Guaranteed increases in your first year (minimum $18 / hr within 12 months)

$150 bonus after 60 days

No weekend shifts

🕒 Schedule :

Start Date : December 1, 2025

Training :

3 weeks | Monday - Friday | 9 : 00 AM - 5 : 00 PM

On-the-Job Training :

3 weeks | Monday - Friday | 1 : 00 PM - 10 : 00 PM

Regular Schedule (Post Training) :

Monday - Friday | 2 : 00 PM - 11 : 00 PM

No weekends required

💼 Responsibilities :

Call current customers to remind them of recently missed payments

Assist customers in understanding options to resolve their past-due balances

Utilize technology systems for account updates and documentation

Handle both outbound and inbound calls professionally

Promote a positive customer experience and represent the bank's offerings

✅ Qualifications :

Excellent verbal communication and active listening skills

Strong customer service experience (retail, hospitality, or call center)

1st party collections, financial services, or debt resolution experience preferred

Comfortable using computer systems and entering data accurately

Typing proficiency

Bilingual / multilingual skills are a plus

Must be able to work in-office in Amherst, NY (14221)

🎁 Benefits :

Health, Dental, and Vision insurance

401(k) with company match

Paid Time Off (PTO)

On-the-job training & career development

Work-from-home opportunities

Employee referral bonuses

Advancement opportunities

💬 Ready to grow your career in a supportive, professional environment?

Join CMS and help make a difference - one customer at a time .

#ZR

We conduct a 7 year background check and drug screen for all potential hires.