Help Desk

Contract It Help Desk Support Specialist

We are seeking a dedicated Contract IT Help Desk Support Specialist to join our client's team and provide exceptional technical assistance to end users. The ideal candidate will have strong troubleshooting skills, a customer-service-oriented mindset, and the ability to thrive in a fast-paced IT environment. This is an exciting opportunity for professionals looking to make a tangible impact while leveraging their technical expertise.

Typical Duties and Responsibilities :

• Provide first-level technical support to end users for hardware, software, and network-related issues via phone, email, or in-person communication.
• Log, track, and manage incidents and service requests within an IT service management system to ensure timely resolution.
• Troubleshoot and resolve issues related to operating systems (Windows / Mac), applications (e.g., Microsoft Office 365), and IT peripherals such as printers and mobile devices.
• Configure, deploy, and maintain user workstations, laptops, and associated hardware.
• Assist with account setups, password resets, and user access requests for various applications and systems.
• Escalate unresolved issues to Tier 2 or Tier 3 support when necessary, ensuring proper documentation is provided.
• Ensure compliance with IT security policies and conduct user training or guidance as needed.
• Collaborate with team members to identify recurring issues, contributing to process improvements and knowledge base documentation.
• Monitor IT systems proactively to address potential issues and limit disruptions to business operations.

Requirements Required Qualifications :