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Middle Office Escalations Specialist

Middle Office Escalations Specialist

MoomooDallas, TX, US
29 days ago
Job type
  • Full-time
Job description

Middle Office Escalations Specialist

Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage all operating under the reputable wing of Futu Holdings Limited (Nasdaq : FUTU).

Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience.

Here's a closer look at our key entities :

  • Futu Clearing Inc. : An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally.
  • Moomoo Financial Inc. : As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise.
  • Moomoo Technology Inc. : Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer.

We are seeking a detail-oriented and client-focused Middle Office Escalations Specialist to join our team at Moomoo Financial Inc. This role requires a deep understanding of trading and investment strategies, as well as strong communication and problem-solving skills.

This role must be based at the office locations specified in the job description, in line with our in-office work philosophy. Remote work is not available for this position. For more details about our in-office approach and expectations, please reach out to the recruiter.

What You'll Do :

  • Respond to and resolve trade escalation inquiries promptly and accurately
  • Develop subject mastery in trading strategies, derivatives, and investment products to provide tailored support to clients
  • Investigate root causes of issues and coordinate cross-functionally with Trading, Compliance, and Operations teams to ensure timely resolution
  • Cultivate strong client relationships by providing proactive communication and ensuring timely dissemination of relevant notices and updates
  • Serve as a backup for reviewing and processing account applications, client profiles, and account openings to maintain service continuity
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    Escalation Specialist • Dallas, TX, US

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