store leader 2434

Overview

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At GameStop, we are committed to providing exceptional service and delivering the latest gaming products to our customers. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Summary

As an Empowered Leader, the Store Leader - Hourly works independently to influence the performance of everyone who interacts with guests and supports the store environment. Using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life, and Solution Selling techniques, the Store Leader ensures world-class guest service experiences for all of GameStop's guests. The Store Leader-Hourly makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a GameStop store. This position supervises a combination of associates including an Assistant Store Leader, Senior Game Advisors and Game Advisors, depending on store size and expected sales volume.

Essential Duties and Responsibilities

• Selling Passion : Enjoy active selling, including exploring and creating guest needs and closing the sale. Demonstrate a passion for exceeding goals.
• Provide world-class guest service : greet guests, respond to guest concerns quickly and courteously; align guest needs with GameStop products; recommend additional items as appropriate; ensure every guest is thanked for shopping at GameStop.
• Solution Selling Focus : Drive sales and guest loyalty by creating complete, lasting guest solutions. Ask questions and make recommendations to make technology easier and more affordable for every guest. Use Solution Selling techniques to align guest needs with products and ensure guest appreciation.
• Team Support : Demonstrate commitment to others on the store team, recruit, hire, assess, develop, and retain people committed to outstanding guest service; provide timely feedback and performance coaching; lead associates in meeting sales, profit and shrink goals.
• Operational Agility : Schedule associates to achieve optimal guest service, delegate tasks, communicate store initiatives, protect assets through inventory control and loss prevention, and ensure store areas are clean and merchandised per guidelines.
• In-Store Merchandising and Stock : Manage merchandising activity and stock levels; report shortages and discrepancies to the District Leader and Regional Loss Prevention Leader.

Qualifications

Minimum Qualifications, Skills and Abilities

Additional Details

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