Digital Training Facility Manager [DTFM] - Fort Polk, LA (CONUS)
ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations. Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes.
ProSidian seeks a Digital Training Facility Manager [DTFM] - Fort Polk, LA (CONUS) - Digital Training Facility Management (DTFM) (DTFM014) to support an engagement for a training directorate of the USG that supports training and readiness of active and reserve military and personnel through planning, facilitating, managing, recording and assessing training. This DoD / Military Sector Role is a W-2 Employee Labor Category Position located at or near Fort Polk, LA - CONUS | AC / RC : AC | ACOM : FORSCOM.
This service supports DoD / Military Sector Clients (For Present / Future Requirements) and ProSidian Team Members work as part of a Engagement Team Cadre (Labor Category : Digital Training Facility Manager) to fulfill FFP - Firm Fixed Price (FFP) requirements and to serve as a Digital Training Facility Manager [DTFM]. A Digital Training Facility (DTF) is a computer lab located on Army installations and Reserve sites worldwide The DTFM provides management and oversight at / for the assigned DTF. Units use DTFs to conduct training that improves individual and unit readiness. Using high-speed internet access, computer based training and Video Tele-Training (VTT) equipment, soldiers and civilians can train when it fits their professional needs and personal schedules.
The Digital Training Facility Manager [DTFM] regularly interfaces with various stakeholder personnel, the Section, squad, or platoon leadership, and the Technology Resources Directorate(s) to ensure The Digital Training Facility (DTF) at the assigned installation are offering a consistent high level systems access and instruction tools / facilities / assets and collaborating with all network DTFM's in other campus locations.
Responsibilities include the following :
- Supports oversight of student scheduling, supervision, and training.
- Coordinating facility maintenance and Interacting with Enterprise Management System (EMS) Technicians
- Adherence with EMS direction to replace monitors, desktop computers, and servers as well as verify operation of hardware and software in the DTFs
- Maintenance of facility security, operating equipment, the assistance of students in using assets provided in DTFs
- Monitoring and reporting the condition and inventory of IT hardware, desks, chairs, and other furniture at their site locations
- Partners with other appropriate entities to create secure lab environments.
- Performing with hands-on equipment, operation, and on-site operations
- Provides appropriate metrics and reports to designated Management, Section Leadership, and Stakeholder Staff.
- Provides server and application support and maintenance. Responsible for superior customer interactions in and on behalf of The DTF.
- Reporting the operational status of the DTF(s) to the appropriate chain of command and Distributed Learning Point of Contact (DL-POC)
- Scheduling the use of their respective DTFs as well as providing hands-on assistance to the Product Manager (PdM) Army Training Information System (ATIS) and Enterprise Management System (EMS) staff
- Scheduling training in DTFs in coordination with Soldiers and the Distributed Learning Point of Contact (DL-POC)
Experience :
5 years of management experience within the realm of IT support and / or management (Required) Standard skills required are the following :The ability to analyze and evaluate trainees in order to summarize, forecast, and identify requirements, screen information, determine eligibility, and perform related tasks and / or provide solutions to potential challenges.The ability to communicate orally and in writing in order to inquire about, coordinate, and schedule training sessions and to prepare variety of clear, concise, reports and presentationsEducation Requirement :
Bachelor degree (preferably computer science, information systems, information technology, computer engineering or related)U.S. Citizenship Required - You must be a United States CitizenExcellent oral and written communication skillsProficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)All ProSidian staff must be determined eligible for a "Facility Access Authorization" (also referred to as an "Employment Authorization") by the USG's designated Security Office.Other Requirements and Conditions of Employment ApplyMay be required to complete a Financial Disclosure StatementMust be able to submit to and qualify for varying levels of background investigative requirements, up to a Top Secret or "Q" clearance.Additional skills and abilities :
Familiarity with emerging technologiesStrong computer hardware and software skills (includes Microsoft server, Windows desktop management, and printing management solutions)Project / process management. Includes ability to define a project, monitor progress, reach a desired goal, and report on projectsAnalytical and problem-solving skillsOral and written communication. Includes strong technical writing skill. Able to interview patrons and interpret their information needs.Interpersonal skills, including effective training skillsAbility to :
Manage programs, including development, marketing, and assessmentDemonstrate strong working knowledge of application and print managementUse effective organization and time management strategiesHandle multiple responsibilities in a changing environment with flexibility and creativityProvide effective training experiences (selects appropriate teaching methods to meet learning styles given available resources; knowledge of instructional planning and design)Work effectively as part of a teamCore competencies :
Teamwork ability to foster teamwork collaboratively as a participant, and effectively as a team leaderLeadership ability to guide and lead colleagues on projects and initiativesBusiness Acumen understanding and insight into how organizations perform, including business processes, data, systems, and peopleCommunication ability to effectively communicate to stakeholders of all levels orally and in writingMotivation persistent in pursuit of quality and optimal client and company solutionsAgility ability to quickly understand and transition between different projects, concepts, initiatives, or work streamsJudgment exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramificationsOrganization ability to manage projects and activity, and prioritize tasksOther requirements :
Business Tools understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectorsCuriosity the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well togetherHumility exhibits grace in success and failure while doing meaningful work where skills have impact and make a differenceWillingness - to constantly learn, share, and grow and to view the world as their classroomBenefits and highlights :
Competitive Compensation : Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentivesGroup Health Insurance Health Benefits : Group Health Insurance Including Medical, Dental And Vision Insurance : Contributions are deducted from pay on a pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC (Blue Options Medical Plan Code : PB07840 / Metallic Level : Gold - - bcbsnc.com?) and Dental Plan (Ameritas - www.ameritas.com).401(k) Retirement Savings Plan : 40