Call Center Transformation LeadVirtualVocations • Seattle, Washington, United States
Call Center Transformation Lead
VirtualVocations • Seattle, Washington, United States
5 days ago
Job type
- Full-time
Job description
A company is looking for a Call Center Transformation Lead.
Key Responsibilities
Conduct a full audit of call center operations and identify performance gaps
Prepare and present a transformation plan with metrics and improvement roadmap
Redesign team structure and workflows, and implement a unified reporting system
Required Qualifications
5+ years of experience in call center management or transformation
Proven record of scaling or reorganizing call centers of 20+ agents
Experience with CRM and dialer systems
Experience in the iGaming domain
Strong analytical and process optimization skills
Create a job alert for this search
Call Center • Seattle, Washington, United States
Related jobs
Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...Show more A company is looking for a Contact Center Manager to oversee and optimize daily operations of the Canadian contact center.
Key Responsibilities Lead and develop the Canadian Contact Center team to...Show more A company is looking for a Call Center Transformation Lead.Key Responsibilities Conduct a full audit of call center operations and identify performance gaps Prepare and present a transformation ...Show more Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...Show more Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...Show more A company is looking for a Manager of AI Transformation to lead the strategic deployment of AI technologies in call center operations.
Key Responsibilities Develop and execute a roadmap for AI tra...Show more 
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.
All team members receive a competitive base salary and compensation pack...Show more A company is looking for a Call Center Operations Manager.Key Responsibilities Lead implementation and planning for operational readiness Oversee cross-functional coordination and stakeholder co...Show more A company is looking for a Project Manager with Call Center Experience.Key Responsibilities Lead implementation planning and operational readiness oversight Coordinate projects across various fu...Show more A company is looking for a Manager, Contact Center Operations.Key Responsibilities Build and sustain a high-performance culture by setting clear goals and enforcing accountability Work with team...Show more A company is looking for a Digital Engagement Lead for the Northeast Indiana region.Key Responsibilities Provide on-farm expertise for the installation and troubleshooting of precision agricultur...Show more A company is looking for a Director of Digital Correspondence Strategy & Operations.Key Responsibilities Provide strategic oversight and operational leadership for all inbound and outbound ma...Show more A company is looking for a Senior Manager, Contact Center Operations.Key Responsibilities Build and sustain a high-performance culture by setting clear goals and enforcing accountability Work wi...Show more A company is looking for an Engagement Lead specializing in Azure, to oversee client relationships and drive successful delivery of cybersecurity consulting engagements.Key Responsibilities Overs...Show more Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...Show more A company is looking for a Supervisor of Scheduling Outreach, responsible for leading a team of Outreach Specialists in a remote call center environment.
Key Responsibilities Oversee daily activit...Show more A company is looking for a Contact Center Supervisor to lead a team of claims customer service representatives in a remote setting.
Key Responsibilities Lead and inspire a team of Claims Customer ...Show more A company is looking for a Manager, Contact Center Operations.Key Responsibilities Build and sustain a high-performance culture by setting clear goals and enforcing accountability Coach and deve...Show more
NOW HIRING - Teller | Silverdale (Remote - hybrid)
WELLS FARGO BANK • SILVERDALE, Washington, United States of America
Remote
Full-time
Last updated: 1 day ago • Promoted
Contact Center Manager
VirtualVocations • Seattle, Washington, United States
Full-time
Last updated: 30+ days ago • Promoted
Call Center Transformation Lead
VirtualVocations • Renton, Washington, United States
Full-time
Last updated: 5 days ago • Promoted
Wells Fargo - Teller | Silverdale (Remote - hybrid)
WELLS FARGO BANK • SILVERDALE, Washington, United States of America
Remote
Full-time
Last updated: 1 day ago • Promoted
Teller | Silverdale (Remote - hybrid)
WELLS FARGO BANK • SILVERDALE, Washington, United States of America
Remote
Full-time
Last updated: 1 day ago • Promoted
AI Transformation Manager
VirtualVocations • Renton, Washington, United States
Full-time
Last updated: 30+ days ago • Promoted
Senior Digital Channel Manager - Broadband
T-Mobile USA, Inc. • Bellevue, WA, United States
Full-time +1
Last updated: 1 day ago • Promoted
Call Center Operations Manager
VirtualVocations • Renton, Washington, United States
Full-time
Last updated: 30+ days ago • Promoted
Call Center Project Manager
VirtualVocations • Renton, Washington, United States
Full-time
Last updated: 30+ days ago • Promoted
Manager of Contact Center Operations
VirtualVocations • Seattle, Washington, United States
Full-time
Last updated: 1 day ago • Promoted
Digital Engagement Lead
VirtualVocations • Seattle, Washington, United States
Full-time
Last updated: 30+ days ago • Promoted
Director of Digital Correspondence Operations
VirtualVocations • Seattle, Washington, United States
Full-time
Last updated: 3 days ago • Promoted
Senior Manager, Contact Center Operations
VirtualVocations • Renton, Washington, United States
Full-time
Last updated: 30+ days ago • Promoted
Azure Engagement Lead
VirtualVocations • Renton, Washington, United States
Full-time
Last updated: 5 days ago • Promoted
NOW HIRING - Teller | Silverdale
WELLS FARGO BANK • SILVERDALE, Washington, United States of America
Full-time
Last updated: 1 day ago • Promoted
Call Center Supervisor
VirtualVocations • Renton, Washington, United States
Full-time
Last updated: 30+ days ago • Promoted
Contact Center Supervisor
VirtualVocations • Renton, Washington, United States
Full-time
Last updated: 30+ days ago • Promoted
Contact Center Operations Manager
VirtualVocations • Renton, Washington, United States
Full-time
Last updated: 30+ days ago • Promoted