1st Party Collections Specialist

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units / beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit

The 1st Party Collections Specialist position offers a competitive hourly wage and commission structure. This position is a hybrid work schedule and must be able to commute to our Lynnwood, WA or Phoenix, AZ office regularly.

This position is responsible for collecting outstanding balances from residents, partnering directly with Community Managers and their associates to ensure all documentation is accurate and complete and that we are in compliance with all applicable laws and departmental policies / guidelines. Additionally, this position is responsible for achieving any established daily, weekly or monthly targets as well as address and actively work to resolve disputed accounts.

JOB DESCRIPTION

• Make outbound calls to a portfolio of clients with outstanding balances and collect payments; achieve established budget quota and recovery percentage goals
• Respond promptly to client inquiries according to level of urgency properly recording detail of actions taken.
• Verify accuracy of charges in portfolio accounts, research inconsistencies and making any necessary corrections.
• Maintain accuracy of resident personal demographic and confidential information names, addresses, DOB, social security numbers, etc.); ensure compliance with any / all applicable contract terms, company policies and / or state / federal laws.
• Review and resolve disputes regarding information contained in resident portfolios.
• Prepare documents, letters, and other communication materials for internal and external distribution; types and spell- checks documents, complies with statutory notice periods and any relevant document retention policies.
• Communicate and coordinate with other internal departments as necessary.
• Complete projects, tasks, assignments, and other work that is unique to the department; follows departmental policies and procedures, and meets standards, metrics, and other benchmarks used within the department for evaluating performance and results.
• Maintain appropriate reports regarding portfolio information.

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The hourly range for this position is - + commission

COMPENSATION & BENEFITS

Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

Corporate Positions : In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.

Onsite Property Positions : In addition to the base salary, may be eligible for a discretionary weekly, monthly and / or quarterly bonus based on budget.

Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Robust Benefits Offered for Full-time Team Members :

Medical, Dental, Vision, Life

401(k) with Company Match (eligibility required)

Short-term & Long-term Disability

Critical Illness / Accident / Hospital Indemnity Plans

Employee Assistance Program

Generous Paid Time Off : Time off benefits include vacation, holidays, personal days, and sick time and parental leave

For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and / or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.