Application Support Engineer

A company is looking for an Application Support Engineer II to provide application expertise and support for internal requests.

Key Responsibilities

Engage with internal employees to detail issues and manage the ticketing system

Detect and resolve production issues, and collaborate with the Engineering team on bugs and problems

Provide day-to-day maintenance and support for applications, including training end users and managing knowledge transfers

Required Qualifications

1-5 years of experience in software maintenance and support

Understanding of web applications, preferably in Ruby on Rails, Java, and React

Knowledge of key technologies such as MySQL, MongoDB, Redis, and RabbitMQ

Desire to improve support processes and ensure timely resolution of tickets

Experience in FinTech or the payment industry is appreciated