Used Car Sales Consultant

Description

Serve as a guide to enhance the customer buying experience. Conduct interviews at the customer's pace, to discover customer preferences, needs, and buying motives. Matches customer needs with model and equipment and presents vehicle in terms of customer's interest. Offers and accompanies customer(s) on a test drive. Offers customer involvement in trade-in evaluation, presents financial propositions, satisfies customer concerns, and completes orders. Conducts delivery process and follows up in a prescribed manner with customers to develop customer loyalty.

Duties and Responsibilities

• Understand cars by studying their features and capabilities and comparing and contrasting competitive models.
• Develop buyers by maintaining a good rapport with previous and new customers, suggesting trade-ins, responding to inquiries, and recommending sales campaigns and promotions.
• Determine customer needs analysis by understanding their interests and requirements, matching requirements and interests to various models, etc.
• Close sales by overcoming objection(s); complete sales purchase; explain provisions; offer services; and complete delivery of automobile.
• Perform walk-around on every sale with customers and demonstrate features.
• Effectively close sales.
• Ensure customers understand the vehicle's operating features, paperwork, and manufacturer warranty.
• Establish and maintain a follow-up system that encourages repeat business referrals.
• Report to the sales manager regarding reviews, analyses, objectives, and planned activities.
• Participate in sales meetings and training provided by the dealership and manufacturers.
• Review sales statistics and use sales objectives to plan more effectively to improve sales.

Experience

One year in a retail environment is preferred.

Sales Hours

The sales floor is open during the following hours :

Monday through Friday 8 : 00 AM – 8 : 00 PM

Saturday 8 : 00 AM – 7 : 00 PM

Benefits :

Requirements

Thank you for your interest in this position!

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