AVP, Loan Management

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

This role is responsible for the overall management of an assigned loan management function within Situs Asset Management (“SAM”) and will oversee daily operations and reporting obligations for our clients’ portfolios of commercial real estate loans. This position involves a high level of interaction and communication between management, SAM staff as well as clients and various 3rd parties.

Essential Job Functions:

• Satisfy client expectations by ensuring requirements in the servicing agreement and loan documents are executed timely and accurately; escalate issues to VPs where appropriate.
• Perform various loan management functions including but not limited to: payments, payoff requests, line advances, disbursements, file maintenance requests, recording and satisfaction of loan documents, loan collateral administration, QC of newly onboarded loan records, submission of modifications and extension requests, customer requests for information and any necessary research. Provide guidance to junior staff and assist upline management with special projects and assignments.
• Maintain and demonstrate proficiency with core loan servicing applications.
• Independently verify the accuracy and timely completion of all end-of-day work to prevent funding delays, minimize client impact, and maintain compliance with loan and servicing agreements.
• Interpret complex loan documents including mortgages, deeds of trust, loan agreements, commitment letters and servicing agreements. Collaborate with Vice President when guidance is required to resolve issues and ensure consistent and compliant service delivery.
• Ensure assigned tasks are performed in accordance with documented processes and procedures, comply with loan and client level contractual requirements, adhere to internal control requirements / audit standards and are completed in accordance with stated service levels and regulatory requirements.
• Support a strong risk management and control environment by adhering to company standards, collaborating effectively with internal audit stakeholders and complying with remediation efforts identified to limit future audit observations.
• Perform quality control reviews as outlined in control frameworks across loan management functions to ensure accuracy, compliance, and operational integrity.
• Escalate non-compliant issues to Supervisor and/or other loan management leadership (as appropriate) through detailed verbal and written communication. Support Vice President with root cause analysis to identify underlying systemic problems or training gaps and provide information as needed to assist with remediation.
• Identify potential areas for improvement by escalating inefficient or unclear processes and/or procedures to Loan Management Leadership for review.
• Promote adoption of new systems and processes through participation in change management initiatives that support senior management's vision for operational efficiency and successful client delivery.
• Support business continuity framework designed by leadership to ensure uninterrupted and compliant operations in the event of unplanned absence or other business disruption.
• Complete loan management specific training and required training hours outlined for all loan management personnel in a timely manner.
• Foster strong cross-functional collaboration and relationships with all departments and their leadership to ensure the timely and accurate delivery of work product.
• Serve as initial point of contact for Borrower related items.
• Other activities may be assigned by your manager.

Qualifications/ Requirements:

• Bachelor’s degree with preferred field of study in real estate, finance/accounting, business or equivalent combination of education and experience.
• Minimum of 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent.
• Experience preferred in commercial real estate, particularly in areas such as cash management, loan servicing, and escrow management.
• Collaborate with Vice President to ensure that all client activities and transactions adhere to service level delivery standards.
• Ability to work effectively in a team environment, fostering an environment of collaboration, cooperation while balancing team goals and individual responsibilities.
• Excellent written and verbal communication skills; ability to collaborate with peers and management in a clear and concise manner.
• Strong analytical and critical thinking skills with the ability to identify and resolve issues
• Ability to perform in a fast paced, high volume, deadline driven environment by leveraging organizational skills, task prioritization and strong attention to detail
• Ability to navigate new software applications, learn new processes on various technology platforms and perform occasional testing for new technology deployments.
• Proficient with Microsoft Office Suite including Word, Excel, Outlook, etc.
• Knowledge of key industry technologies (Enterprise!, McCracken Strategy, LSTA, Misys, Backshop) is preferred.

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