Collections Specialist

Collections Specialist

We are looking for an experienced Collections Specialist to join our team in Austin, Texas. This is a Contract-to-permanent position designed for a candidate who thrives in a fast-paced environment and has strong organizational skills. The role requires a customer-focused individual with exceptional attention to detail and the ability to handle commercial and consumer collections effectively.

Responsibilities :

• Manage and follow up on past-due balances to ensure timely payments.
• Provide support to address customer concerns and resolve issues promptly.
• Collaborate with customers to deliver necessary documentation and information.
• Prioritize tasks based on financial impact, focusing on accounts closest to revenue.
• Communicate effectively to explain account statuses and provide insights into payment delays.
• Navigate ERP systems and utilize tools like Power BI to access and analyze data.
• Filter and organize data in Excel to generate actionable reports.
• Work closely with warehouse leads and sales teams to address chargebacks and documentation.
• Handle volume management efficiently, relying on team leads for escalations and training.
• Maintain compliance with industry-specific nuances and state-by-state regulations.

Requirements :