Customer Service Representative I - Columbus, Ohio - Entry Level - In Depth Training Program.. Growt

Job Description

Job Description

The position is responsible for providing exceptional customer service to our clients, addressing customer order requests and inquiries, resolving issues, and ensuring the highest level of customer support. Must be available to work a varied schedule between the hours of 8 : 00 AM and 5 : 00 PM EST, typically Monday through Friday. Overtime may be required to complete calls in queue prior to department close. NO COLD CALLING!

Responsibilities :

• Answer inbound calls, respond to questions, take orders, and advise customers of products availability and pricing.
• Convert product questions into sales.
• Estimate dates of delivery to customers based on knowledge or carriers and delivery time frames.
• Processes product returns and credits.
• Build and maintain customer relationships.
• Create new customer set-ups and change existing customers using proper forms.
• Communicate with sales on account updates and requests.
• Investigates and resolves customer problems with tracking and deliveries.
• Find products, answer questions and help reset passwords for our online catalog.

Experience and Education :

1 – 2 Years Related Experience

Previous experience in Customer Service and / or Foodservice equipment and supplies field is a plus.

High school or GED required 2- or 4-year college or university degree preferred