At Ntiva, we’re more than a Managed Services Provider—we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.
Requirements
- Must be an enrolled student at West Virginia University at Parkersburg or Mountwest Community & Technical College
- Must be in first year with at least one semester completed, or in 2nd year
- Must be enrolled in the below programs :
MountWest - Network Systems & Security
WVUP - Computer and Information Technology; Computer ScienceMust be able to work a minimum of 20 hours per weekWhat you will be doing
Accept incoming client troubleshooting calls and make outbound calls in response to email requests.Engaging in email communication with clientsLaptop / Desktop preparation and setup, utilizing knowledge of Windows and its configuration. and knowledge of network environment and inter-connectivity with servers and printersBasic client account administration in Office 365 and Active DirectoryTracking scheduled work, engaging in communication around that scheduling, and updating the schedule and client as changes occurLog accurate and detailed case notes within the Ntiva ticketing system and other documentation systemsAssess the need for documentation updates and inform management of any necessary changesMaintain a positive attitude with a client-centric focusPay close attention to detail to ensure accuracy and efficiencySkills You Will Learn
Proficiency with troubleshooting problems with, but not limited to, the following technical subjects :VPN
Internet connectivity lossesRemote desktopMicrosoft Office softwarePeripherals, including printers, scanners, and monitorsFamiliarity with administration of Office 365 and Exchange OnlineProficiency in navigation and administration of Active DirectoryWorking knowledge of Windows file shares (SMB / CIFS)Strong communication and writing skillsAbility to review, understand, and implement SOPs and other written trainingFLSA Status : Hourly, Non-Exempt
Our Commitment to a Diverse Workforce
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.