Deskside Support Tech

Location : 10951 White Rock Road Rancho Cordova CA 95670

Rate : $25- $28 / HR

This site is very important for us, as it hosts our senior leadership team and admins. Must be client-facing

Deskside with Senior Management and Executive

Lead of the team and ticket coordination to the whole desktop team

2 or 3 rounds of screening - this will be a longer process

We need an engineer who can provide excellent technical and customer service, and who can also lead and mentor the onsite support team. The engineer should have the following key skills and responsibilities :

Responsibilities :

• Ensure end-to-end support for users, SLT team and their Administrative Assistance for PC or Mac hardware / software, system management, various applications, mobile phone, tablets, printers, audio / video conferencing, conference room support, audit / inventory thru phone and direct contact.
• Interact with and manage team, when applicable, and ensure end to end accountability in all areas related to End User Support of SLT Members
• Demonstrate high level customer satisfaction and maintain industry-leading support levels
• Stay up to date on new technologies and trends; deploy new technology and services
• Provide exceptional problem-solving in support, as well as assisting with firm-wide projects
• Install, configure, and troubleshoot desktops, laptops and mobile devices
• Provide support for leadership supporting various technologies and working in conjunction with internal support and engineering teams
• Prioritize and manage the Executive support issues / requests and provide weekly reporting of support issues to management
• Provide continuous communication with users on progress and completion of requests / issue resolution
• Maintain documentation for all Helpdesk and end user processes and procedures
• Perform new hire installations, replacements, upgrades, printer installs, and other

hardware / software related tasks as needed including SLT level image management

Key Skills :

Soft Skills :

customers.

If interested ; kindly share your resume with following answers :

Q1 : How many years of experience in Enterprise Desktop / Deskside support

Q2 : How many years of PC or Mac hardware / software, system management, various applications, mobile phone, tablets, printers, audio / video conferencing, conference room support, audit / inventory thru phone and direct contact.

Q3 : How far you live from 10951 White Rock Road , Rancho Cordova CA and how will you commute daily