ServiceNow Engineer - Platform Operations

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a ServiceNow Engineer - Platform Operations to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities:

• Lead and execute support and enhancement requests across all ServiceNow products/modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions
• Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements; contribute to the continuous improvement of the platform through proactive recommendations and implementation of new features
• Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and ServiceNow best practices
• Contribute to all aspects of the Platform and Plugin/Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team
• Manage platform health, monitoring performance, and maintaining integration points
• Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions

Qualifications:

• Minimum three years of recent practical experience developing, and supporting ServiceNow in an enterprise environment
• Bachelor's degree from an accredited college or university in computer science, information technology, or related field is preferred; Certifications in ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) are preferred
• Demonstrated experience in supporting and enhancing a range of ServiceNow products/modules (such as ITSM, ITOM, HRSD, SecOps, IRM, and more); strong understanding of ServiceNow architecture, data models, integrations, and scripting (JavaScript, Glide API)
• Excellent troubleshooting, analytical, and communication skills; ability to work independently and collaboratively in a fast-paced, dynamic environment
• minimum one ServiceNow Certified Implementation Specialist (CIS) in a major module (such as ITSM, HR, CSM, or SecOps) is preferred
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)