FSO Site SupportNoblesoft Technologies • Tampa, Florida, USA

FSO Site Support

Noblesoft Technologies • Tampa, Florida, USA

19 days ago

Job type

Full-time

Job description

Job Title : FSO Site Support

Location : Tampa FL 33634

Job Description :

Provide on-site technical support to users addressing IT issues related to hardware software and network connectivity.
Manage asset inventory including tracking updating and maintaining records of IT equipment.
Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.
Troubleshoot and resolve common IT issues such as printer problems software errors and network connectivity issues.
Assist in the setup maintenance and troubleshooting of audio and video equipment including projectors microphones and video conferencing systems.
Support live events by operating AV systems and addressing any technical issues that arise.
Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
Maintain accurate records of support requests resolutions and equipment maintenance.

Qualifications :

Bachelors degree or equivalent industry experience and or technical certifications or coursework in IT or AV technology is a plus.

Familiarity with ServiceNow ticketing system

Strong Customer service skills.

Proven experience in providing IT support in an office environment.

Strong problem-solving skills and attention to detail.

Basic understanding of audio and video equipment and their functions.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Ability to lift and carry equipment up to 50 lbs.

Note : Freshers from a technical education background with at least one year experience are encouraged to apply. They would need to demonstrate a very high learning curve for this role.

Preferred Skills :

Strong Win10 operating systems knowledge

Strong MSO365 knowledge.

Familiarity with video conferencing platforms and common office tools and operating systems.

Basic knowledge of networking and cabling.

Knowledge of Cable Patching

Knowledge of Server Racking

Must be able to cover on call schedule (after hours if needed)

Experience with asset management software and IT service management tools.

Familiarity with life sciences or healthcare / pharma environment.

Key Skills

Channel Marketing,Children Activity,Academics,Football Coaching,Business Operations,Contract Administration

Employment Type : Full Time

Experience : years

Vacancy : 1

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Site Support • Tampa, Florida, USA

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