Unique Indoor Comfort Philadelphia - Install Coordinator

Compensation Details :

Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.

$22.00 - $25.00 an hour plus monthly bonuses

Job Description : Who We Are

Unique Indoor Comfort Philadelphia is now an Ace Hardware Company! Ace Hardware has been serving neighbors throughout America for 100 years. Ace launched Ace Hardware Home Services and is now Bringing Helpful to Your Home℠. Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. Helpful is what we do - and Ace is on a Mission to be the best, most trusted provider of home preservation services.

About This Role

We are seeking a motivated and organized Installation Coordinator to join our team. The Installation Coordinator will be responsible for coordinating all aspects of our installation projects, ensuring timely completion and customer satisfaction. The ideal candidate will have excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

What You'll Do

Communicate with the sales team to book solid installations

Schedule installations and assign install crews in Service-Titan

Keep in communication with customers regarding scheduling and timelines for completion

Prepare any permits or needed documents prior to installation

Maintain and update the Install Boards

Ensure proper equipment has been recorded in the customers records

Register all equipment as needed

Register rebates for the company and customers as needed

Assist customers with scheduling inspections or any post-installation matters

Make post-installation follow-up calls to achieve the highest level of customer satisfaction

Required Skills

High school diploma or equivalent.

Ability to multi-task with a high level of accuracy and attention to detail and prioritization

Strong communication skills, written and verbal

Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook

Prior customer service experience is a PLUS!!!

Experience with Service-Titan preferred but not required

Physical Requirements

Regularly required to sit, walk, and stand for several hours up to a full 8-hour workday.

Talk and hear, both in person and by telephone

Use hands repetitively to operate computers and standard office equipment.

Reach with hands and arms lifting up to 30 lbs.

Close vision, distance vision

Answer the phone with the second ring.

Job Specifics

Position Status : Regular full-time (40+ hours a week)

FLSA Description : Exempt / Salaried

Reports To : Install Manager

Work Schedule : 8+ hours / day, 5+ days per week

Work Location(s) : King of Prussia, PA

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits

• that address life's necessities and perks, many of which expand and improve year after year, including :

Incentive / Commission / Bonus opportunities (Based on role / grade level)

401(k) retirement savings plan with matching company contributions, eligible on your first day!

Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.

Warehouse Merchandise Discount!

Paid time off & paid holidays (depending on role and month of hire)

Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.

Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.

Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

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About Ace Hardware Home Services

Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.

Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home℠ and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.

Equal Opportunity Employer

Ace Hardware Home Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state / local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic / general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.