Brand Quality Manager

Job Description

Join the Brand Quality team in an exciting and influential position as a Brand Quality Manager . This dynamic role focuses on driving product quality reliability durability and issue resolution across current new and legacy vehicle programs and commodities.

As a Brand Quality Manager youll play a pivotal role in enhancing customer retention and ownership satisfaction by swiftly addressing product concerns and delivering cross-functional closed-loop solutions for both current and future vehicles.

Success in this role requires creativity initiative sound judgment strong leadership analytical skills and exceptional communication skills.

What Youll Do

Issue Identification & Analysis - Utilize tools such as Field product reports warranty data and field feedback (including Field Service Engineers TAC cases customer complaints and ParTech) Warranty Parts Center reviews to detect and analyze emerging quality issues. Warranty Waste Reduction Leadership - Lead initiatives to reduce warranty waste through identification analysis implementation and continuous improvement. Provide regular updates to senior management.

Field Communication Management - Develop and distribute Technical Service Bulletins Preliminary Information bulletins emerging issues videos Global Connect messages and Tech Link articles to ensure accurate and timely communication to field personnel.

Post-Launch Readiness Execution - Review launch plans and ensure timely completion of post-launch deliverables. Develop support strategies for customer-facing issues and collaborate with the Double White Glove group to elevate emerging concerns.

Cross-Functional Problem Resolution - Collaborate with Program Engineering Managers Program Quality Managers DREs QRD teams SQEs Supply Chain Purchasing and leadership to drive timely issue resolution. Document and track progress using the Problem Resolution and Tracking System (PRTS).

Customer Feedback Advocacy - Represent customer and dealer perspectives during Warranty Work Cell reviews and special part return evaluations to ensure voice-of-the-customer is integrated into quality decisions.

Support for Field Operations - Provide technical assistance to GM field teams call centers dealers and service personnel. Partner with the Service Learning Center to close the loop on emerging issues and ensure effective resolution.

Data Monitoring & Trend Analysis - Continuously analyze warranty and field data to identify trends early and facilitate proactive solutions.

Documentation & Stakeholder Updates - Maintain current issue tracking in PRTS and ensure all relevant stakeholdersincluding Program teams QRD DREs and SQEsare informed of status and developments.

Continuous Improvement Engagement - Participate in CPIT PDT and XPIT meetings to contribute to process improvements and technical excellence.

Teardown Review Participation - Attend warranty and teardown review meetings offering insights and updates on issue resolution progress.

Your Skills & Abilities (Required Qualifications)

• 5 years of experience in automotive service and parts with direct exposure to dealer and field service operations.
• Bachelors degree in Engineering Automotive Technology or a related fieldor equivalent experience.
• Proven ability to collaborate across functions and influence change.
• Strong analytical communication and interpersonal skills at all levels both internal and external.
• Experience working cross-functionally and cross-culturally.
• Ability to manage multiple priorities independently with minimal supervision.

What Will Give You a Competitive Edge (Preferred Qualifications)

Preferred Systems Knowledge / Proficiency

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and / or a pre-employment screening prior to beginning employment. To learn more visit How we Hire .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call us your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Required Experience :

Manager

Key Skills

Digital Marketing,Marketing,Management Experience,Profit & Loss,Analysis Skills,Microsoft Powerpoint,Market Research,Project Management,Product Management,P&L Management,Product Development,Branding

Employment Type : Full-Time

Experience : years

Vacancy : 1