Strategy and Planning Sr Mgr - Retail Transformation

Job Opportunity At TD Bank

Work Location : Mount Laurel, New Jersey, United States Of America Hours : 40 Pay Details : $110,760 - $178,880 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

The role will focus on translating complex data into executive-ready materials, supporting senior leadership engagement, and bring a consultative approach to sustain cross-functional partnerships. The Strategy and Planning Senior Manager provides a diverse range of analytical research, strategic and / or operational support and acts as the representative of the executive on a broad range of matters as assigned. The position requires a highly effective communicator with expertise in providing decision support and insight to senior leaders, and discreetly managing matters that are both sensitive and highly confidential in nature.

Depth & Scope

Conducts research, analysis and prepares briefings, coordinating communication efforts (presentations, media relations and public relations), anticipating and managing both short term and longer term objectives / outcomes / initiatives and maintaining a current understanding of TDBG strategies and direction. Provides expertise and supports the planning and the decision support process for a broad and diverse portfolio of activities, coordinating with a variety of internal stakeholders on behalf of the executive. Organizes and participates in management committees and / or similar forums providing necessary research, analysis and recommendations for planning and decision support purposes on behalf of the executive. Provides the executive with an overview of key management information, discussions and / or business issues in advance of business meetings and events, co-ordinate follow-up on outstanding issues as required. Develops and maintains strong working relationships with leaders, business heads and partners across the business / function and other corporate functions. Ensures executive is briefed and prepared in advance of meetings and presentations; agendas and invitees assembled, pre-read material prepared and distributed in consultation with TDBG executives, minutes or previous discussions prepared and distributed. Reviews / summarizes key discussions and / or business issues in advance. Identifies issues requiring research or analysis, determines solutions directly or in consultation with relevant functional / business heads, other internal / external groups as necessary, provides meaningful insight / information in response to issues / questions raised. Supports development and tracking of milestones and other performance management tools and processes - provides summary reports on progress for executive consideration. Supports preparation and delivery of Board-level related materials, financial analysis, coordinating communication efforts, anticipating and managing short term and longer term business / functional objectives or outcomes. Maintains strong organizational awareness and a current understanding of TDBG priorities and overall TDBG strategies and direction. Provides operational support and / or optimize on process improvement as appropriate. Provides support to any working groups tasked with deliverables from these activities.

Education & Experience

Bachelor's degree or equivalent experience. 7 + years of experience. Seasoned professional who can demonstrate relationship management breadth and influence in leading, planning and executing strategic initiatives. Proven track record for success having demonstrated the ability to take independent action to achieve results. Demonstrates experience in managing multiple and / or complex issues with a high level of organizational awareness. Strong relationship, interpersonal, influencing and negotiation skills. Ability to negotiate and facilitate at multiple levels within the business. Strong analysis and problem solving skills as well as proven time management and organizational capabilities. Excellent written and verbal communication skills. Organizational awareness and understanding of company's programs / policies. Familiarity with the "Project Management Methodology" having managed or participated in a multitude of projects an asset.

Customer Accountabilities

Understands and supports the Bank's Customer Service Strategy. Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders. Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity. Leads coaches and models quality service delivery at every interaction. Supports the ongoing improvement of the partner / Customer experience.

Shareholder Accountabilities

Represents TD at civic, professional and bank-sponsored events; serves on non-profit boards and participates on professional organizations. Represents the franchise both internally and externally; develop and maintain relationships with major clients, regulators, and the investment community and, with other TD leaders, support a high, positive public profile for the TD franchise. Supports the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales, service, and products aligned with Best Run concepts and overall enterprise strategy and objectives. Participates in establishing and executing plans and goals for the Business to drive toward results. Develops and maintains an operating budget, ensuring adherence to budget; may delegate budgetary assignments to direct reports, but maintains overall budgetary responsibility and oversight. Provides financial reports and analysis including budget variances to management on a regular basis. Communicates business strategies, programs and practices establishes and operates change strategy throughout the organization. Delivers business services, functions and capabilities that optimize the use of process, technology and our people, and take advantage of TD's scale and operating model. Ensures TD is a best run, integrated, customer-focused, growth organization. Understands business unit / function's own risk appetite statement, objectives for risk and control, and measures, where applicable, making sure these are aligned with TD's Risk Appetite. Ensures that the business / function operates within TD's Risk Appetite by tracking key metrics against its policies, procedures and limits. Successfully completes all required job specific, compliance-related training and ensures team members complete all required training; understands, utilizes and follows compliance / risk and control programs. Consults with all risk functions in the development and documentation of policies, procedures and controls, for all department processes. Ensures ongoing compliance with internal / external audit and regulatory requirements; provides prompt and comprehensive response to all external audit, regulator and compliance requests and findings; maintains appropriate records of action plans.

Employee / Team Accountabilities

Sets appropriate context for the business unit / function to enable optimal performance and alignment to strategy. Supports the creation of goals and objectives for the business unit / function. Communicates those goals and objectives to the team. Builds capability supports / executes plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies. Role models behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture. Creates an extraordinary place to work advance and sustain a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience. Leads, coaches and develops a highly effective team by ensuring on-going training and performance and development management.

Physical Requirements

Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100% Domestic Travel Occasional International Travel Never Performing sedentary work Continuous Performing multiple tasks Continuous Operating standard office equipment - Continuous Responding quickly to sounds Occasional Sitting Continuous Standing Occasional Walking Occasional Moving safely in confined spaces Occasional Lifting / Carrying (under 25 lbs.) Occasional Lifting / Carrying (over 25 lbs.) Never Squatting Occasional Bending Occasional Kneeling Never Crawling Never Climbing Never Reaching overhead Never Reaching forward Occasional Pushing Never Pulling Never Twisting Never Concentrating for long periods of time Continuous Applying common sense to deal with problems involving standardized situations Continuous Reading, writing and comprehending instructions Continuous Adding, subtracting, multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and